Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Position: System Support Analyst II Location: Vancouver, BC, V5X 0C3Duration: 7 Months Job Type: Contract Work Type: Onsite Language: English Job Description:

• Install, configure, and support an organizations local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system.
• Responsible for monitoring network to ensure network availability to all system users.

Education/Experience.

• Associate degree in computer related field required.
• Bachelor's degree in computer science preferred.
• 2 to 4 years experience required.

Skills and Competencies:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to identify, interpret and evaluate system and network requirements. Knowledge of computer hardware and software as it related to LAN/WAN.

Major Job Duties and Responsibilities:

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor and maintain email applications or virus protection software.
• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Perform other duties as assigned.

L3 Tech support includes but is not limited to:

• Server landing/decommission Landing preparation Rail/hardware installation Cabling Remote management setup Prep for shipping if needed
• Designate parts identified for waterfall usage Proper Hard Drive handling and disposal Unboxing/boxing of servers, ISM paperwork for shipments Provide Escort Service for vendors/techs
• Maintain ISMP ticketing system RFID application/scanning, inventory labeling

Requirements:

• 3+ years technical experience desired.
• Must be willing to travel between buildings using personal car/foot.
• Must be able to work independently and be flexible.
• Must be able to lift 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 8 and Windows 10.
• Technical certifications a plus.

TekWissen Group is an equal opportunity employer supporting workforce diversity.