JOB OVERVIEW

The position is front-of-house, meaning a F&B supervisor is one of the restaurant's visible faces to the community. An F&B Supervisor must have excellent customer-service skills and be able to solve problems diplomatically, keeping in mind the reputation of the restaurant. An F&B Supervisor needs to have good management skills and be able to juggle multiple tasks. The F&B Supervisor must be flexible and able to adjust to meet the changing needs of Restaurant and Lounge. The F&B Supervisor must be considerate, patient and willing to help fellow colleagues.

REPORTING

The Food and Beverage Supervisors will report to the F&B Manager & Restaurant Manager.

REQUIREMENTS

• Minimum of 2 years supervisory experience required.
• Professional, articulate, friendly, and punctual.
• Possesses and exhibits the drive to provide exceptional service.
• Full time flexible hours are required (able to workdays, nights, weekends, holidays).
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient in computer skills including POS systems, Word and Excel.
• A teamwork-oriented attitude, willingness to assist other departments within the hotel.
• Professional appearance.

DUTIES

• Anticipate needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.
• Maintain communication with and supports the Assistant F&B Manager/ F&B Manager.
• Inspect restaurant, table settings, chairs, floors, proper maintenance, cleanliness and safety.
• Takes immediate action to correct any issues.
• Manage the guest reservation system and set out sections for all areas including the Restaurant, Patio and Lounge
• Managing payroll by cutting staff during slow times
• Receive and greet guests; assist with seating.
• Check tables throughout service times for guest satisfaction, resolve guest.

Complaints should any arise.

• On Duty (MOD) and handle opening or closing procedures.
• Ensure side work is completed every day and restaurant supplies are stocked. Reports any

supply shortages to the Manager.

• Train new-hires in service standards, menu items, use of POS system and up- selling.
• Train new hires on how to run the bar & make all drinks.
• Train staff on a continuous basis after they have completed their training period.

BENEFITS:

• Health care benefits (after 6 months of employment)
• Discounted staff meals
• Gym, Pool, Hot tub access
• Company events during summer
• Discount card for Shops of Canmore
• On-site parking