Member Experience Representative-18 month term

Branch Location: This position allows for flexibility of location within any of our branches and also Work from Home

Hours of Work: 37.5 per week (Branch hours or if working from home- 1:00 to 9:00 Monday to Friday). This position requires flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.

Join Atlantic Canada's largest credit union, Provincial Credit Union and become part of a team committed to positively impacting our island communities. Provincial Credit Union is honored to be recognized as one of Canada's Top 100 Employers for 2024! This achievement reflects our commitment to maintaining a dynamic and supportive workplace. Our core values of People, Purpose, and Possibility guide our mission of providing sound financial advice, planning, and education to our members. We believe in empowering our employees to deliver and support quality member experiences and fostering engagement within our communities. Join us in making a difference as we lead the way in serving the financial needs of islanders.

What You'll Do:

The Member Experience Representative is excited about the opportunity to engage with our members and deliver a memorable member experience when assisting members digitally. The Member Experience Representative is responsible for being the first point of contact and providing a high level of service to members and prospective members. The Member Experience Representative has a thorough knowledge of financial products and services and demonstrates excellent communication skills and has the ability to identify member needs and makes referrals as appropriate.

What You Have:

Required Education and Experience

• Post-secondary diploma in a related field plus a minimum of two-years related experience in customer service.
  

Skills and Abilities

• Provides assistance in resolving account related problems or refers to the appropriate personnel to rectify. Assists members with making the most effective use of digital service offerings.
• Proactively encourages member to use self-service technologies such as ATMs, online banking, mobile banking, E-Statements, direct deposit, and guides members to use digital services.
• Provides account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required.
• Uses Know Your Member (KYM) to track requests, update member information and refer to other personnel or departments as required.
• Assists members with card services including debit, Debit MasterCard and Collabria Credit cards.
• Cross sells credit union products and services and assists members to utilize these products and services digitally.
• Assists members with opening new accounts via ASAPP.
• Maintains confidentiality of member information and ensures all internal material is kept secure as all times.
• Schedule appointments for members and provide information regarding specific documentation that may be required.
• Contributes to the success of the organization by accomplishing corporate and individual goals.

What we offer:

• Generous Benefit Package: We provide a comprehensive benefits package, including a flexible health and dental plan, sick time
• Work-Life Balance: Start with three weeks of vacation per year, supplemented by four personal days and two volunteer days.
• Professional Development: Take advantage of tuition reimbursement, training programs, and career progression opportunities.
• Employee Perks: Enjoy additional perks such as an annual fitness and clothing allowance, reduced rates on employee loans and mortgages, and no service fees on banking transactions.
• This position allows for flexibility of location within any of our branches.
• Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.
• Salary range for this position: $41,741.67 - $49,107.85

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Closing date is May 29th, 2024.

Diversity and Inclusion:

Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodation is available for applicants with disabilities throughout the recruitment process.