Director, Supportive Housing

Full-Time, Permanent (Benefitted)

London, Ontario (London Zone)

- Application Deadline: May 23, 2024 -

The Director, Supportive Housing will oversee the coordination and administration of the Supportive Housing Department, including planning, organizing, staffing, leading, and assessing according to the strategic direction set by the Vice President, Supportive Housing and Program Development. The Director, Supportive Housing is expected to bring high-level consideration and long-term thinking to internal and external processes, challenges, and opportunities, and is expected to work collaboratively with the leadership team.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• When you'll work - 70 hours over two-week period; Monday-Friday 8:30am-4:30pm
• What your benefits will be – After a 90-day waiting period, will be eligible for extended healthcare benefits
• Your pension plan – Immediately enrolled in the Healthcare of Ontario Pension Plan (HOOPP)

HOW YOU WILL BE MAKING A DIFFERENCE:

Strategic Planning:

• Evaluates short-and long-term program needs and leads the development and implementation of solutions.
• Working with the VP, Supportive Housing and Program Development, develops new initiatives and maintains existing services for the Supportive Housing Portfolio including Community Home for Opportunities, MOH supplements, and Youth Housing Services to support the strategic direction of the organization consistent with best practices.
• Works with VP, Supportive Housing and Program Development to determine the best use of MOH Supportive Housing supplements to ensure housing is sustainable, create opportunities, and ensure movement across the housing continuum for individuals we serve.
• Works with the VP, Supportive Housing and Program Development to establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations.

Program Development & Implementation:

• Develops the overall plan for each specific Supportive Housing program
• Develops program outcome goals and indicators as well as evaluation mechanisms to ensure each housing program meets needs of individuals-served, agency and Ministry standards and or Municipal standards.
• Establishes and implements internal operational policies, guidelines and procedures.
• When requested by the VP, Supportive Housing and Program Development, undertakes the planning, implementation, execution, and evaluation of special projects.
• Develops new initiatives and effective management of a variety of Supportive housing programs and services to support the strategic direction of the organization.
• Develops, implements, and analyzes short- and long-term goals and objectives to achieve the successful outcome of the programs.
• Develops and oversees the delivery of CMHA TVAMHS's supportive housing initiatives within its catchment area.
• Develops and oversees housing program budgets, ensuring that staffing costs, maintenance expenses, and larger capital costs are managed.
• Develops service delivery models for a variety of supportive housing programs.
• Provides oversight on program standards, using evidence-informed practice.

Program Evaluation:

• Works collaboratively with the VP, Supportive Housing and Program Development and the Director of System Performance to develop program outcome indicators and utilize metrics to assess and drive performance, ensuring objectives are met
• Devises evaluation strategies in collaboration with Director of System Performance to monitor performance of each housing program and determine the need for improvements.
• Uses data collection tools to capture program performance and results, including data reporting, baseline and assessment, analysis and monitoring for process and outcome evaluations.

Quality Assurance:

• Ensures that program activities comply with all relevant legislation, accreditation, and professional standards.
• Establishes processes to ensure the quality of the day-to-day delivery of programs and services; evaluate program activities and effectiveness to maintain or improve quality.
• Ensures the delivery of services for each program operate within the policies and procedures of the organization.
• Identifies and assesses current environmental trends and best practices; utilizes this information to develop new initiatives or implement changes within the program.
• Ensures principles of evidence-based practices, such as Psychosocial Rehabilitation (PSR), trauma and violence-informed, etc. are followed in each program.
• Prepares monthly reports to the VP, Supportive Housing and Program Development and other reports as required and ensure all required documentation and statistics are maintained.
• Designs and implements monitoring and evaluation strategies that generate metrics and learnings to analyze and assess progress and identify best practices in furthering the strategic evaluation direction.

Leadership and Human Resources:

• Determines staffing requirements for effective program delivery within the department.
• Provides mentoring, education, and training to ensure staff have the right skills to help further the organization's mission and the success of the Supportive Housing programs.
• Shares expertise, provides advice and support to program staff regarding individuals-served and service delivery issues.
• Conducts regular Supportive Housing meetings to communicate relevant agency information, obtain staff input and feedback, plan and evaluate program services.
• Acts as an advocate for the VP, Supportive Housing and Program Development in communicating change for the organization.
• Works collaboratively with the Senior Leadership Team (SLT) and the Extended Leadership Team (XLT) to develop new initiatives to support the strategic direction of the organization and initiatives that contribute to risk management.
• With leadership tables, stablishes a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations.
• When required, represents the SLT at Board of Directors meetings and provides input on agency objectives.
• Provides leadership at a systems level.
• Consciously creates a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles of care, and values of the organization.
• Works with the People Services department & Manager(s) where required to recruit, train and place staff.
• Recruits, interviews, hires, terminates employees and conducts performance management activities in collaboration with Managers and with the People Services department as required.
• Works closely with the People Services department and Manager(s) to evaluate performance, set appropriate performance standards that align with appropriate key performance indicators to track team member and program performance.
• Supports, mentors and coaches' future leaders and Manager(s) to successfully fulfil their roles.

Financials:

• In collaboration with the Director of Finance and the CFO, develops, monitors and oversees program budgets in collaboration with Manager(s) to ensure fiscal responsibility.
• Reports budget variance and resource requirements in a timely fashion.
• Approves bi-weekly hours for direct reports.

Partnerships and Relationships:

• Represents the organization at local levels, as appropriate.
• Collaborates with other departmental leaders to ensure the maintenance of high visibility in local communities (representation at local tables, where appropriate).
• Communicates program updates to community stakeholders, as needed.
• Fosters effective team work between SLT and staff, as well as between Managers and program area staff.
• Develops and works within partnerships and collaborations to enhance the operation of all Supportive Housing services.
• Maintains effective relationships and partnerships with public, government officials and other community partners; may act as principle representative for the organization.

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• University or college degree/diploma in relevant field of study (Primary proof of credentials will be required during the hiring process, i.e. an original degree/diploma or official transcript)
• Minimum of five years' experience in a leadership / supervisory / management capacity
• Experience in developing and running supportive housing programs within the non-profit sector
• Experience and detailed knowledge of the fields of mental health and addictions, usually gained by several years of working with this population
• Clear, current Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Experience working as part of a multi-disciplinary team
• Experience with budgets and managing program finances
• Experience in crisis intervention/management and crisis resolution
• Knowledge and understanding of philosophies, practices, models and frameworks associated with supportive housing program.
• Ability to establish a high level of rapport with senior leaders in various levels of government, social housing partners and other relevant stakeholders and funding partners.
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – May 23, 2024:

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]

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