Job Title: Program Manager
Date: May, 15, 2024
Location: Ottawa, ON
Remote: Yes
Business Unit: Health
Department: Operations
Calian PSP is currently looking for a Program Manager to join our dynamic and growing team! This is great, remote opportunity!
If you want to make a positive impact in patients lives, apply today! Calian Patient Support Programs offers competitive salaries and a great benefits plan to all employees!
The Program Manager is responsible for program management including set up, implementation and monitoring of the programs. Communication with program stakeholders to create timelines and outline deliverables. Supervision of staff is required. Responsible to ensure operations runs smoothly and trouble shoot any issues to find a resolution. Responsible for program communications, reporting as required by the various programs.
Accountabilities:
- Establish and implement a program plan at the start-up of new programs, this plan will outline the various steps involved in the implementation to maintenance of the the program.
- Monitor the programs routinely and regularly to ensure optimal performance and alignment with program deliverables and objectives.
- Develop and implement training curriculum for staff on all programs; routinely review training and update the training as required.
- Participate in daily communication with clients and stake holders regarding program topics and actions.
- Prepare and present program process and market insight reports to clients and internally.
- Participate in Business Development activities to expand the business with new and existing clients.
- Coordinate and Liaise with nurses, clients and patients on a regular basis to ensure optimal performance of the programs.
- Participate in Quality Assurance of your programs, ensuring training compliance and client requirement compliance on a continuous basis.
- Delegate tasks when required.
- Ensure timelines are met for Adverse Event (AE) reporting and reconciliation.
- Provide ongoing program support to our network of Health Care Professionals though email and phone.
- Work with the team to plan and meet client negotiated timelines.
- Ensure project execution is implemented as per the plan that any modifications to improve efficiency are implemented in a timely manner.
- Travel to client sites to participate in face to face meetings for project development, as required.
- Identify areas of improvement and develop new processes where applicable.
- Fulfill other duties as required.
Qualifications:
- 3- 5 years experience managing programs in the Health Care Industry.
- Understanding and knowledge of Patient Support Programs.
- Undergraduate degree, preferably in a Business or Science-related field.
- A registered Health Care Professional designation is considered an asset. (e.g. LPN, RPN, RN, Pharm D.)
- Excellent written and verbal communication skills. French bilingualism is an asset.
Competencies:
- Excellent project management skills.
- Excellent time management skills.
- Excellent customer service skills in dealing with patients, health professionals and industry personnel.
- Must have computer proficiency in MS Office (Word, Excel, PowerPoint) and MS Outlook email.
- Must possess mobility to work in an office environment and use standard office equipment, including a computer, telephoning and other functions.
- Ability to lift and carry 30 pounds.
- Must be flexible to work extended hours, including weekends and evenings, to support frequent local and regional/national travel to client sites or tradeshows for presentations, meeting and visits.
- Requires operation of vehicle in performance of duties.
remote work