**Job Summary:**
We are seeking a User Support Technician to join our team. The User Support Technician will be responsible for providing technical support to our users and customers, troubleshooting issues, and resolving problems in a timely manner.
**Qualifications:**
- 2+ years of experience in a technical support role
- Strong knowledge of computer systems and software applications
- Excellent communication skills and the ability to explain technical information clearly to non-technical users
- A customer-oriented mindset and a passion for helping others
- Ability to work independently as well as part of a team
- Certification in relevant technical areas is a plus
**Responsibilities:**
- Respond to user inquiries and technical issues via phone, email, or in-person
- Troubleshoot hardware and software problems and provide solutions
- Install, configure, and update software applications
- Assist in testing and evaluating new technologies
- Document technical issues and resolutions for future reference
- Collaborate with the IT team to improve user experience and system functionality
**Benefits:**
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
If you are a tech-savvy professional with a passion for helping others, we would love to hear from you. Apply now to join our team as a User Support Technician!