Overall Role Purpose:
This company ranks among Canada's largest distributors of electrical material. It is also a major distributor of safety products and equipment as well as industrial supplies. Its knowledgeable employees working in more than 100 Profit Centres in key locations across Canada success by distributing a wide variety of products from selected world-class manufacturers.
We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
- A strong national network offering real opportunities to grow: our people make the difference.
We are looking for an Inside Sales Representative to join our team who can effectively sell products, process customer orders, provide pricing and/or technical information, and find solutions to customer problems in a timely manner
Roles and Responsibilities - Inside Sales Representative
Key Accountabilities: Key tasks and responsibilities the job-holder has on an on-going basis.
- Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfills their needs;
- Responds to the customer's inquiries in a timely manner;
- On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
- Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
- Proactively suggests associated and/or alternate products as needed;
- Promotes focus product items to generate incremental sales;
- Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
- Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.
- Serves customers at our counter as needed.
Roles and Responsibilities - Inside Sales Representative
Required Qualifications / Expertise:
- Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience;
- Good English communication skills written and spoken
- Demonstrated people skills;
- Excellent communication and organizational skills;
- Product knowledge;
- Must be customer service driven;
- Good knowledge of MS Office (Word, Excel, Outlook).
Roles and Responsibilities - Inside Sales Representative
Compensation & Benefits:
- Flexible group insurance plan customizable to your needs.
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
- Group RRSP with employer contribution and TFSA.
- Postsecondary Scholarship Program for our employee's children.
- Charging terminals available at our facilities.
- Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
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