Have you heard the exciting news that Middlesex Mutual and McKillop Mutual amalgamated January 1st, 2024, to become MutualONE Insurance Company!

MutualONE invites a talented Licensed Customer Service Representative to join us on our journey. Embracing a shared culture and a commitment to our members' peace of mind, we are building a strong, unified team to deliver innovative insurance solutions as we embark on a new chapter in our storied history.

ONE Company, ONE Team, ONE Culture, ONE Insurance Solution for our Member's Needs!

MutualONE has Agents and Independent Insurance Brokers, with business throughout Southwestern Ontario, serviced from office locations in Ilderton ON and Seaforth ON. This is an exciting time for our organizations and an opportunity to join our team at the start of something great!

About the Role

Are you looking for your next opportunity in the insurance industry? MutualONE is looking for an experienced Licensed Customer Service Representative to join our team. Reporting to the Manager of Client Services, you will provide administrative support by assisting with renewals, client file reviews, applications, and client requests. You are responsible for providing knowledgeable, effective, and efficient customer service to clients in person and on the phone. You will offer insurance advice and process policy changes.

Desired Competencies

To join our team, you will ideally have:

• A current and valid General License (OTL), or the ability to obtain one within 30 days
• CIP completed or in progress
• Exceptional relationship building and people skills
• Solid listening, written, and oral communication skills
• A demonstrated desire to help your neighbours and improve your community
• Strong attention to detail
• Knowledge of personal lines insurance
• Knowledge in farm, commercial insurance an asset
• Intermediate level of Microsoft office
• Experience in Powerbroker and Applied Quoting (Compuquote) an asset
• A commitment to showing relentless respect, kindness, and empathy in all you do
• Must possess a valid driver's license
• Criminal Record Check will be required

Responsibilities

• Provides exceptional customer support to an assigned book of client business responding to member inquiries, renewal reviews, policy change requests, confirmation of coverage, and advising clients on claims questions
• Provide phone and in-person support to assist clients
• Determine risk acceptability, complete quotes and complete new business applications
• Act as an expert resource in insurance matters for MutualONE clients
• Work in collaboration with MutualONE's underwriting department
• Be active within the community to support MutualONE's mission
• Participate in projects and training initiatives

What we offer

We are an equal opportunity employer offering:

• A flexible hybrid work environment
• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.