It's our time to scale. It's your time to be part of something big.
Tulip's mission is bold. We're a team of experts who have worked with and for retailers over the past 20 years. We are driven to disrupt an entire industry and enable one of the world's largest job markets.
Tulip has built a retail mobile software platform that empowers leading retailers such as Mulberry, Chanel, Saks Fifth Avenue, Kate Spade, Coach, and Michael Kors to give mobile devices to their store associates so they can elevate service, sell more and provide a personalized experience.
Tulip is a place you come to make an impact, working with like-minded people to build something meaningful using the best technology. We are growing, and while lean is great, we need more people, energy, innovation and talent.
The Solutions Engineer will own the analysis and reviews of all business requirements and architectural decisions for the Tulip Application delivery. Reporting the head of Product Delivery, they will lead the building of reference guides and knowledge base across multiple Tulip implementations. At the outset of client engagements, they will help lead workshops to iron out all aspects of a Tulip delivery and own the resulting creation and maintenance of project templates, configuration guides, and functional and technical specifications by working collaboratively with Client and Tulip stakeholders.
What you'll do:
- Collaborate with our clients, internal architects and team leads to uncover the technical details behind client requirements and produce technical specifications documents.
- Be the Subject Matter Expert (SME) for the solution (to be) delivered from a technical perspective.
- Coordination of technical tasks/milestones related to the project.
- Partner with the Development Managers and the Project Managers to plan stories into sprints to meet a project delivery timeline.
- Familiarity with RESTful architecture and API-based development for cloud-based system integrations.
- Setup and run bug triage meetings with key IT stakeholders, triage technical and integration related defects during SIT/UAT.
- Participate in demos with the development teams to calibrate development deliverables and client expectations.
- Support both our clients and development teams with the wisdom to navigate them through the software development process and ensure that our clients are delighted with the results.
- Learn and master new features, tools available in Tulip as a product.
- Assess and influence the enhancement of Tulip product features by identifying areas of improvement from effective architecture and best practices perspective
- Exercise best practices on multi-tenant application technologies in a CI/CD software development environment.
What you bring:
- Bachelor's degree in either Computer Science or similar advanced degree, or equivalent work experience in software companies
- Prior work in delivery of software services on enterprise level is a plus.
- Experience working on SaaS based digital product solutions is preferred.
- Excellent attention to details and passionate about continuously documenting technical specifications throughout the project lifecycle.
- Resourceful and proud at being accountable in your role.
- Ability to effectively manage multiple projects and priorities simultaneously in a fast-paced environment.
- Ability to work both collaboratively and independently with self-driven learning approach with an evolving/scaling application platform.
- Excellent communication and technical leadership skills, as well as demonstrated tenacity and persistence, with the ability to communicate effectively at all levels of the organization.
- English - fluent required and additional languages a plus.
- Experience with Retail technically would be a bonus
Tulip has perks, career progress, and an intimate culture. We have:
- Embraced remote culture! Work remotely, permanently, and full-time.
- Ability for employees in many roles to choose to work a 4½ or 4-day week.
- A “workcation” benefit that'll let you work reduced hours in order to extend your vacations
- An excellent healthcare plan with no wait time, paid parental leave, and corporate gym rates.
- A culture of openness and idea generation. We have weekly all-hands and quarterly town halls. We pride ourselves on our transparency and keeping it real. From the most senior to the newest team member, we give you access to decision makers and career-building work.
- The opportunity to grow and apply new skills be it hands-on or leadership. We prioritize diversity, inclusion, and building a community. We're a little weird but in a good way.
Why we are awesome.
Tulip is hungry and humble. When you join Tulip, you'll be part of a strong, thriving, diverse group of people who come from different disciplines, countries, and experiences. We do what we love and it shows in our unrelenting pursuit of affecting real change. We believe in investing in our people, building positive relationships with our customers, and treating our work like our craft.
Tulip is at the cutting edge of technology. We work with big-name retailers. It's a chance to step up to solving complex technical problems and develop a deeper understanding of the retail world while being part of a niche startup style company. We don't fear failure; we embrace challenges. We're excited about taking the lesser known paths, using the open source tools and keeping up with the pace of evolving tech solutions. It's fun, it's fast, and it's future-focused.
Tulip gives back. Inspired, passionate, and committed people helped make us the successful company we are today. We challenge norms and put people before profits. We believe we can build a great company that changes the technical space while simultaneously giving back to society and the community.
Join us.
Feel like you can't tick all the boxes? If you have some of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply.
Tulip Retail is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of Tulip Retail.
Tulip Retail welcomes and encourages applications from people with disabilities. Accommodations are available by request for candidates taking part in all aspects of the selection process.
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