About us
Dueck Auto Group is one of Canada's largest automotive dealerships with four locations in the Greater Vancouver Area - Dueck on Marine,
Dueck Downtown, Dueck Isuzu, and Dueck Richmond.
Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community.
Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We welcome you to join our dynamic and innovative team.
Why work for us
- Inclusive and supportive company culture and safe work environment
- Highly competitive compensation plans based on experience and performance
- Extended Health and Dental Plan benefits
- Educational Assistance Program for continuous training & professional development with advancement opportunities
- Opportunities to give back to the community by participating in charitable events
Position Summary
The Collision Repair Estimator is a professional, customer-orientated, and technically knowledgeable individual responsible determining the extent of auto body damage and estimating the cost to make the necessary repairs. The primary responsibility is to create a positive experience for customers throughout the entire process by providing accurate estimates, clear explanations, and continuous updates. Reporting directly to the Body Shop Manager, the Collision Repair Estimator works closely with customers, insurance companies, and the Body Shop Team to ensure customer satisfaction in the Body Shop Department.
Key Responsibilities
- Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs
- Conduct walk-around vehicle inspections while actively listening to customer explanations, concerns, and inquiries
- Prepare quotes for customers with clear descriptions for the job quoted
- Continuously check in with technicians for repair progress, update customers accordingly and explain the work completed
- Obtain quotes on parts and materials from outside suppliers
- Interact with vendors, insurance companies and business partners in order to execute work orders
- Resolve any customer concerns in a respectful and timely manner
- Additional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment.
Cultural Skills & Requirements
- Exceptional customer service skills
- Excellent communication, interpersonal, and organizational skills
- Ability to prioritize and maintain professionalism during high-volume periods
- Ability to problem-solve and find creative solutions
- Self-driven to work independently with the ability to work effectively and collaboratively in a team environment
- Detail-orientated and conscientious work ethic
Technical Skills & Requirements
- Technical collision repair knowledge is required
- Mathematically adept to provide accurate estimates
- Post-secondary training and automotive service training is an asset
- Experience with Audatex and Mitchell estimating
- Commitment to continuous learning to update industry knowledge
- Valid BC driver's license required
Logistical Requirements
This is a full-time position available at Dueck Richmond location. On occasions employees may be required working extended hours, including weekends, in order to meet deadlines based on the needs of the business.
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Store discount
Join our Team
We encourage all qualified candidates to apply by submitting a resume. We thank you in advance for your application. Only those considered for the position will be contacted for an interview.