Are you a Senior Technician with previous MSP experience? Do you want to work for a family-oriented company that is looking to grow?

Our client has asked us to help them find a Senior Technician for a permanent position. We love this client because they care about their staff and customers, and put a lot of value in relationships.

The Senior Technician will be supporting various clients with projects and Tier 1 to Tier 3 support issues.

Here is what you'll be doing on a day to day basis:

• Gathering relevant information related to a client issue
• Identify, investigate, assess, document, and resolve network software and hardware problems
• Communicate clearly and effectively while speaking with both end users and technical support
• Resolve 80% of client issues prior to escalation
• Server maintenance and troubleshooting
• Basic client support including DHCP reservation, GPO creation, security groups, user creation, e-mail, and Exchange troubleshooting
• Client Workstation, Server, and printer onboarding (creation of documentation, workstation and server setup, domain transition)
• Install, configure, operate, and maintain computer equipment, network appliances, and software applications

Here is the type of person we are looking for:

• 3+ years previous experience working for an MSP in a technician role
• The ability and desire to troubleshoot T1, T2, and T3 issues
• Experience with ticketing solutions (HaloPSA, Autotask, Connectwise)
• Familiarity with PSA (Professional Service Automation) and RMM (Remote Monitoring Management)
• Ability and passion to quickly learn and utilize new programs/software
• Methodical, consistent, and creative troubleshooting skills
• Comfortable working in a time-sensitive environment with deadlines and interruptions
• Enthusiastic team player with excellent communication and customer-facing skills
• Excellent writing and research skills
• High level of common sense and adaptability to thrive in an environment of growth
• Diploma in Computer Science/Networking/Systems Administration with a strong knowledge of networking, IT systems, security, servers, and firewalls

Salary range: $65-70k

If you are interested in exploring this position, please apply now!

Our client is an equal opportunity employer and values diversity at their company.

People are our passion. People are our profession.

Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouvers flourishing IT industry. We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates.