Guest Services (Front-End Sales)

Location: Fisherman's Wharf, Victoria, BC

Season: May - November 2024

Job Summary:

The Front-End Sales Associate is responsible for guest services and sales at Fisherman's Wharf. This role includes selling tours, opening/closing the office, checking in guests, taking reservations, and collaborating with boat Captains, Naturalists, and other staff members to ensure smooth tour operations. The focus of this position is on front-end sales, specifically sitting in the "hot seat," which is our main sales area in the front kiosk, engaging with people passing by. The ideal candidate is dynamic, well-spoken, outgoing, enjoys interacting with people, excels at sales, and thrives in a team environment. Must be available to work evenings and weekends.

Who We Are:

Eagle Wing Tours is an award-winning, world-class whale watching ecotourism conservation organization. We are locally owned and family operated, dedicated to conservation, sustainability, education, and research.

Why Us:

• We offer a world-class product, rated #1 on TripAdvisor since 2007, and highly rated on Google and Facebook.
• We are family-owned and operated.
• We have won regional, national, and international awards for our experience, sustainability, and education efforts
• We have been carbon neutral since 2009.
• We have donated over $1,250,000 since 2013 to 29 organizations that help improve the Salish Sea, our home.
• We developed the Explore the Salish Sea Floating Classroom project, educating over 8000 kids since 2018.

Responsibilities:

• Engage with all individuals passing by the office on the dock.
• Answer questions and close sales via walk-by traffic.
• Be interested in whales, wildlife and conservation.
• Take guest reservations accurately and completely.
• Check guests in for tours and assist with the distribution of inclement weather gear.
• Communicate effectively with other staff to ensure smooth tour operations and guest satisfaction.
• Assist other staff members as needed.
• Maintain cleanliness and tidiness of the office and surrounding dock space.
  

Requirements:

• Guest Services/Sales Skills: the ability to sell tours is essential.
• Computer Skills: basic computer skills required for processing reservations, managing customer information and using a point-of-sale system
• Basic knowledge or interest in marine wildlife.
• Available to work evenings and weekends

Salary:

• Wage range is $23/hr – $27/hr, determined based on internal wage structure formula.

Join us at Eagle Wing Tours and be part of an exciting team that is dedicated to preserving the natural beauty of our oceans while creating unforgettable memories for our guests. Apply today and embark on a rewarding adventure with us!