Senior Implementation Lead

Viv Technologies

At Viv Technologies, we're passionate about the power of digital transformation. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We're proud to support some of North America's biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.

About the Role

The person in this role is tech-savvy with expert knowledge of SaaS products, digital technologies and software implementation and training practices. The Senior Implementation Lead plays a pivotal role in the successful implementation and technology absorption of Viv Technologies' proprietary software with external customers. As a Senior Implementation Lead, you will collaborate with internal and external stakeholders, including Viv Technologies' engineering teams and customers' business and operations teams.

• Conduct discoveries to understand the scope of external customers' business and operational requirements and translate requirements into the implementation process.
• Develop and execute the implementation plan using project and process management techniques and skills.
• Develop content and deliver impactful customer training including presentations, written materials, videos and demos.
• Obtain information and liaise between the customer and internal stakeholders to ensure external customers' expectations are clear and successfully delivered.
• Collaborate effectively with internal stakeholders to progress towards implementation milestones.
• Communicate all project updates to senior management including continuous improvement ideas.
• Create and maintain all relevant documentation as required.

You may be a great fit if you have:

• 5 years leading and managing software implementations across large enterprises.
• Previous digital implementation experience.
• Previous SaaS start-up experience highly preferred.
• Excellent organizational, project/process management and presentation skills.
• A self-driven mindset with a proven track record of attaining results.
• Excellent relationship-building skills and ability to professionally interact with a range of stakeholders.
• Results-oriented professional motivated by the success of our customers and the attainment of goals.

What we offer:

• Competitive salary and benefits.
• A great corporate culture that works with your lifestyle.
• A chance to work with a strong team that values the opinions of every member.
• Opportunities to be mentored and grow your skills.
• We embrace the uniqueness and perspectives of the community of people who work here and our customers. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
• We welcome candidates with disabilities. Related questions/requests may be sent to [email protected].