Job Title: Business Analyst - IT Support ManagementJob ID: NC229661113Location: Vancouver, BC
Our client is seeking for a Business Analyst for IT Support Management to join their growing team. This candidate should have a strong experience in working in and on ITIL Service Management processes.
Qualifications:

• Service Manager ITIL process
• Experience with computerized quantitative and analytical tools (e.g. data modeling, workflows, and business process analysis) and with MS Office (Outlook, Word, Excel, Visio, PowerPoint, Project, etc.).
• Certification in ITIL V3 Intermediate (Service Design, Service Transition and Service Operations module) is an asset or ITIL V4
• Strong experience in using process improvement framework including LEAN. Certification in LEAN or equivalent experience in process improvement and optimization initiatives would be an asset.
• Strong experience in managing and leading operations readiness to support transition of project to operations project management experience preferred.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
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