Our warehouse is in need of a fun-loving, hard-working and reliable person to assist in packing customer orders, transferring product to our retail locations, receiving goods, and keeping the place clean and organized. Experience in a warehouse will be considered an asset but is not necessary, same goes for restaurant experience; we love working with cooks and chefs. If you appreciate earnest craftsmanship, have a passion for quality, hard work and connecting with people, please apply.
Your foremost responsibility is to treat your employer, co-workers and customers with consideration and respect, as well as understand and represent the ethos of the Knifewear Group and its brands in a positive manner whether working or not. The successful candidate in this role will have a desire to learn, to be a part of an awesome team and will strive for excellence.
Role and Responsibilities:
Inventory Coordination
- Perform regular inventory counts, investigations, and corrections (as per daily schedule).
- Physically receive and unpack purchase orders (PO) and organize spaces for maximum efficiency.
- Receive POs digitally in Inventory Planner.
- Check for customer pre-orders from received POs using Shopify.
- Collection of approved stock transfers and correction of errors before, during and after process.
- Organization of inter-store shipping (including booking pallet pickups as appropriate).
- Editing and decreasing Inventory as necessary in Inventory Planner
Online Orders
- Collection, inspection, and packing of online customer orders, wholesale orders, and corporate orders using Shopify and Shipstation.
- Organization of couriers and shipping vendors.
- Processing customer returns and restocking inventory using Aftership and Gorgias software.
Warehouse Operations
- Maintaining a clean, safe, and tidy work environment.
- Address and fix safety issues or hazards immediately and report to the Warehouse Manager.
- Participate in the daily, weekly, and monthly cleaning duties.
- Communicate to the Warehouse Manager when operational supplies need to be ordered.
- Answer incoming calls and emails from customers and colleagues.
- Establish a positive rapport with co-workers and take part in building a successful team throughout the company.
- Be careful when handling or around others handling sharp or otherwise dangerous objects.
- Communicate discrepancies, deficiencies, damage, or faults with your manager.
- Communicate regarding challenging customer situations, including harassment, with your manager.
- Communicate when tasks have or have not been completed as assigned.
Overall KPI and Expectations
- Transfers / Purchases orders move with expected frequency (e.g.: customer orders shipped within 24 hours).
- High accuracy is maintained on customer orders and stock transfers.
We want to challenge the status quo and destroy classic retail. Retail can be a rewarding career and customers should feel more than “Satisfied”. We say that work should be enjoyable and help improve your life. Customers should buy things that help them enjoy their lives while having fun. We build community through our store and events that gather people who enjoy food, cooking and hand crafted tools. Most of all we like to go above and beyond.
How to Apply:
Please attach both a current resume and tailored cover letter. Applications without a cover letter will not be considered. We want to know why you are interested in working for Knifewear and what strengths you can bring to our team.
We'll be in touch!