Customer Service Representative will be responsible for providing excellent customer service to valued customers throughout Canada and the United States. The ideal candidate will be working for a well-established client where there is lots of opportunity for growth and learning. The candidate will report directly to the Customer Service Manager.

Responsibilities:

• Order processing (EDI, Email and Fax)
• Invoicing
• Coordinating Shipments and associated documents
• Maintaining accurate inventory reports
• Responding to customer inquiries and quality concerns
• Monitor status of orders throughout the production process

The ideal candidate will be able to multitask and handle interruptions while maintaining accuracy and attention to detail.

Skills and Qualifications:

• Two or more years of customer service experience, preferably in a manufacturing environment
• Strong verbal and written communication with ability to communicate detailed/complex information with customers
• Demonstrate professional demeanor, reliability and integrity when handling inquiries from customers and communicating with internal staff including production scheduling, shipping, inventory and finance
• Independent judgment, analysis and problem-solving skills are required to organize, prioritize and process sales orders
• Proficient with Microsoft Office and Syspro knowledge an asset

Job Type: Full-time

• Timings 7:00 am 3:00pm
• Monday - Friday