Position: Service Advisor

Position Type: Full time, Permanent.

Location: Edmonton, Alberta

Work Schedule: 4 on / 4 off

Position Overview

First Truck Centre, doing business as Velocity Truck Centres, has an exciting opening for a Service Advisor at our Edmonton South branch. The Service Advisor will contribute in one of Canada's best managed companies. Be a part of a team that takes trucking to the next level of quality and professionalism. We believe in TRAINING our employees and promoting from within the organization, creating a culture that believes in fostering a better tomorrow.

Compensation Plan

• Competitive hourly rate (D.O.E).
• Accrued Vacation time.
• Company-paid extended health coverage that includes medical, dental, and vision coverage.
• Basic life insurance, disability, and wellness programs.
• Employer RRSP matching plan.

Primary Job Functions

• Greet customers, book appointments, write up work orders, and schedule repairs.
• Create estimates for the service department.
• Responsible for department invoicing.
• Sell repairs and services recommended by the technician.
• Follow up with customers and keep them updated.
• Explain all work performed and charges.

Qualifications

• Great customer service both in person and over the phone, verbally and in writing.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks at once.
• Confidence using computer systems, writing reports, and using scheduling tools.
• Self-starter and able to work in a fast-paced, detailed, and process-driven environment.
• Previous experience in the automotive or trucking industry is an asset.
• Able to climb in and out of Class 8 trucks.

First Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry.

For more information about everything First Truck Centre / Velocity Truck Centres, please visit our website.

We are an equal opportunity employer.

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