As a seasoned Client Service team member and the Affiliate Account Manager, you drive affiliate and client management results by crafting targeted strategies that leverage strong relationships and innovative campaigns. In your role, you serve as the primary client contact, offering expert advice and ensuring team adherence to client strategies for revenue optimization across various management areas including proposals, reporting, recruitment, asset management, and email campaigns. With deep expertise in Fintel Connect technology, procedures, and partnerships, you provide strategic support through mentoring and training, actively contributing to internal and external initiatives.
About us:
Fintel Connect is making waves as the leading growth marketing solution built for the financial industry. Our mission is to support the banking and financial ecosystem with tools and insights that will allow them to better reach future customers and deliver the right products to the right audiences in a compliant and cost-effective way. Fintel proudly serves 80+ leading financial brands like Royal Bank of Canada, Tangerine, Ramp, and Neo Financial to name a few.
What we offer:
- Competitive base salary
- A rapidly growing organization with opportunities for career advancement
- Comprehensive health and wellness benefits
- Demonstrated work/life balance
- 5 Paid personal days
- Paid volunteer hours
- Team events & activities
What You'll Get To Do:
- Lead and foster a culture of trust and collaboration both internally and externally.
- Implement department-wide efficiencies and streamlined processes for program management.
- Identify innovative opportunities to drive increased revenue, presenting confidently to key affiliates and stakeholders.
- Negotiate and advocate for clients/publishers to surpass overall program objectives.
- Drive revenue-focused initiatives aligning with Fintel Connect's business objectives.
- Strategically expand new lines of business with clients, demonstrating both strategic and tactical approaches.
- Take a leadership role within the Client Service department, including training new employees and serving as a point of escalation.
- Develop, present, and execute program strategies for clients based on careful review of data in the Fintel Connect platform.
- Efficiently onboard new clients by organizing and documenting strategic onboarding processes.
- Serve as a subject matter expert on Fintel Connect, ensuring quality outputs and supporting Account Directors with strategic initiatives.
- Demonstrate expertise in tracking and system knowledge by testing, monitoring client systems, and providing training.
- Support the implementation of new technical updates and business developments within the team.
- Proactively identify and address tracking issues and programmatic challenges for clients.
- Manage a portfolio of clients while providing oversight, consultation, and strategic guidance to the team's clients.
- Anticipate and address potential client churn or issues, proactively planning for solutions.
What We're Looking For:
- Bachelor's degree in Marketing, Business, Commerce, Public Relations, or related fields.
- Strong negotiation, analytical, and implementation skills.
- Leadership experience is considered an asset.
- High attention to detail with strong writing and data analysis abilities.
- Proficiency in MS Word, Excel, Outlook, PowerPoint, and WordPress.
- Knowledge of SEO, PPC, and email marketing is advantageous.
- Ability to thrive under pressure and deliver in a results-oriented environment.
- Adaptable team player with a career-oriented mindset.
- Effective written and verbal communication skills in English.
Why Join Fintel Connect?
- Career progression: We value personal and professional growth and offer various internal and external development training programs and opportunities for advancement.
- Health and wellbeing: We believe in work-life balance and offer comprehensive health and wellness benefits, sick/personal days, and three weeks annual paid vacation.
- Cultural environment: We foster a positive environment through team events, activities, and paid volunteer hours.
Fintel Connect is an equal opportunity employer. For more information about us, please visit our website: https://www.fintelconnect.com/about-us/