REPORTS TO: Client and Business Services Supervisor
LOCATION: Initial Placement- Brant Sports Complex
Minimum Qualifications:

• Post-secondary school education or equivalent combination of education and experience
• One to two years of customer service/office administration related experience
• Experience working in a team environment and giving directions to others.
• Experience learning complex software systems (e.g. Active Net, TEEM)
• Proficiency with MS Office including Microsoft Word, Excel, Outlook, and Publisher
• Experience with cash handling including use of Point of Sale (POS) systems.
• Exceptional customer services skills
• Demonstrated organizational and strong verbal and written communication skills with a high degree of initiative and self-direction.
• Ability to work in a fast-paced team environment with a high degree of professionalism with minimal supervision.
• Ability to work daytime hours with occasional evening and weekend hours.
• Current Emergency First Aid, CPR, AED certification (or ability to complete within 60 days)
• Ability to travel throughout the County as necessary for work.
• Acceptable Police Records Check.

Assets:

• Experience working in a municipal recreation setting (customer service, recreation programming or facility operations)
• Understanding of sport organization and community group programming and facility requirements
• Experience with Active Net recreation software system.

Duties:

• Serving as the primary point of contact for the Brant Sports Complex, answering telephones, greeting customers, and communicating with staff regarding facility issues
• Provide excellent customer service at the community services reception desk at the Brant Sports Complex by responding to all inquiries whether pertaining to Community Services or other corporate services.
• Distribute keys to user groups and direct users to correct rooms and meeting spaces.
• Complete daily point-of-sale transactions and prepare cash balance reports at the end of each shift.
• Receive and receipt payments from clients.
• Checking sport organization schedules online and developing and posting dressing room schedules into scheduling software, and double-checking/correcting PT CSR entries
• Processing of program registration
• Processing dog park memberships, dog tags, tennis memberships, and skate/swim memberships
• Processing of incoming facility booking requests, permits, and related documents.
• Administrative functions such as cash handling, bank deposits, preparing documents and marketing materials, and filing.
• Assist with monitoring of the Facility Booking email account and responding to inquiries.
• Review and respond to incoming emails.
• Orientation and training new part-time staff (6 -12 weeks) and providing training when policies and procedures change.
• Update electronic message centers and ensure facility marketing documents are available for customers.
• Monitoring of the public and responding to issues related to the facility code of conduct.
• Light housekeeping duties in the office area
• Other duties as assigned.

Detailed Responsibilities:

• Ensuring a consistent delivery of services is offered by responding to inquiries at the time of contact or within 24 hours.
• Coordination of daily priorities with co-workers, as well as providing functional advice and direction to part-time staff to ensure tasks are organized and completed in a timely fashion.
• With a high degree of accuracy, inputting rental contracts within a tight timeline.
• Finalize contracts with clients, review content, and obtain signatures and payments.
• Discuss procedures with clients regarding Special Occasion Permit rentals, book the rental and follow-up with customers to obtain permits, insurance coverage and payment with the established timelines.
• Meeting with prospective clients to view rental facilities, prepare permits, sign documents, collect payments and file documents.
• Precisely complete multiple contract amendments as per instructions from facility users and document through on-going correspondence
• Accurately input scheduled maintenance and facility closures to optimize facility availability.
• Providing administrative support to the Community Services Department, Facility Booking Office
• Respond to rental enquiries for the Cowan Health Hub and process rental permits in ActiveNet as well as the TEEM software.
• Preparing and posting notices and cancellation on the website and social media platforms
• Performing quality assurance checks of the community services website content.
• Communicating with supervisors and customers regarding financial account transactions

Annual Salary Range: $51,925 – $60,733 (Job Grade 2 – Under Review) 35 hours per week
Hours of Work: Variable Hours (8:30am – 10:30pm) with scheduled evening and weekend work.
The application deadline is: Friday May 17th, 2024 @ 9:00a.m.
Date of Posting: Tuesday May 7th, 2024.
The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity, please advise the County if you require accommodation.
We thank all applicants and advise that only candidates to be interviewed will be contacted. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy.
#LI-DNI

Powered by JazzHR

78UxcBB8ss