eXp Canada
Barrie, ON
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Canada in the Eastern Time Zone. Who is eXp? Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization! What you will do: Providing world-class service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system, multi-queue phone system, and agent support CRM. Helping to direct agents to where they need to go for help in different areas of our company.
- Frontline support for the ticket system in the world and agent support CRM
- Knowledge of the joining application, onboarding process, Agent Programs, and overall knowledge of all eXp tools, platforms, and resources
- Provide world-class service to the agents
- Answer inquiries in live chat and email
- Provide resources and respond to agent inquiries via multi queue phone system
- Other duties as assigned
- High school diploma required or equivalent years of applicable experience
- 0-2 years experience
- Real Estate experience strongly preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office/Google Suite
- Excellent written and verbal communication skills in both English and French
- Problem Solving Skills
- 2+ years in the Customer Service industry
- Medical, Dental, Vision, Long-Term Disability
- Life Insurance and AD&D
- Subscription to Calm and Vitality Wellness Programs
- Paid Vacation
- Paid Holidays
- Up to 4 Paid Personal Days
- 5 Paid Sick Days
- One time stock option
- $20/pay cheque for the first two pays of the month for your mobile phone/internet
- RRSP employer match
- Fully remote environment
- Amazing company culture
- And more..