Programs Support Coordinator
Thank you for your interest in joining our team! A little bit about Venture for Canada:
Venture for Canada is a national charity that fosters entrepreneurial skills and mindset in young Canadians. To be entrepreneurial is to act upon opportunities to create value for others.
We recruit, train, and support young people to work for innovative Canadian small businesses and startups. Through our programs, participants develop the network, knowledge, and entrepreneurial skills to have more impactful careers.
The resourcefulness of Canadians is essential to overcoming our country's greatest challenges. Venture for Canada is a catalyst of systemic social change by equipping young Canadians to build a more prosperous and inclusive society.
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About the Job Title:
Hi, I'm Kathleen, the People Operations Manager here at Venture for Canada (VFC). I'll be leading the recruitment for this new opening. I've been with VFC since 2018 and have seen it grow from 9 to 30+ team members! We've got such a dedicated and hardworking team of amazing people and we're excited to see it expand! If you're interested in learning more about our recruitment process and workplace philosophy, check out our Careers page here.
At VFC, reporting to the Manager, Student Programs, the Programs Support Coordinator works across VFC's programs to support the design and delivery of our participant-facing admissions processes. This role is ideally suited to candidates who are detail-oriented, creative self-starters, interested in administering admissions processes and analyzing stakeholder feedback to drive innovation and impact. You have a natural ability to build lasting relationships with clients and enjoy supporting them every step of the way!
In this role, you will work closely with the members of the Program Management team to deliver exceptional customer support while collaborating with other teams to meet targets and brainstorm creative ways to increase the satisfaction of participants. You will be challenged to pivot quickly, to problem solve, all while being an exceptional communicator to internal teams and external program participants. We encourage candidates who are passionate about creating and supporting projects from implementation through to daily support, as it will be the Programs Support Coordinator's responsibility to manage program work, including reviewing student and employer applications, hosting informative webinars, fielding large numbers of client questions and concerns, and innovating admissions processes.
Role Responsibilities
- Guide and support both employers and students in their VFC hiring and repeat hiring processes,
- Work cross-functionally to deliver client-facing admission processes for all VFC programs, including processing employer and student applications for student programs,
- Support the shared inboxes for employers and students of all VFC programs,
- Refine and deliver customer success webinars (virtual, and in-person when reasonable),
- Regularly identify, design, and implement process improvements focused on customer satisfaction and feedback (e.g., end of program surveys, 1x1 calls),
- Review and approve project proposals and job descriptions,
- Support the satisfaction and retention of our program participants, including building and maintaining relationships,
- Manage the CRM (Hubspot) to capture client interactions, analyze client activity and behaviour and progress applicants through the admissions pipeline to program onboarding,
- Any other reasonable request from VFC.
Job Requirements:
- Strong verbal and written communication skills;
- Interested and invested in excellent customer success, including clear and succinct communication and rapid response times;
- Very organized and recognize that attention to detail can make a big difference;
- Collaborative as well as independent; can drive to targets and deal with ambiguity;
- Proactive and a self starter - you are a problem solver and can handle a lot of competing priorities at one time;
- Proven ability to embrace a digital environment and remote work and still contribute to culture;
- Process oriented, ensures that proper documentation is captured, maintained, understood by and available to staff and/or partner organizations;
- Proficiency with Google Workspace/Gmail, HubSpot, Slack, and Zoom are assets;
- Proficiency in French is considered a great asset;
- Must be legally authorized to work in Canada.
Interested in this role but don't think you have the “right”: experience? We look for transferable skills too! We also heard only 1% of candidates will ever meet every single requirement on most job postings, so really it's not a big deal if you don't meet all our requirements.
Venture for Canada is committed to providing equal pay for equal work with salaries in line with industry standards. The salary for this position is $50,000-$54,000.
Other benefits include but are not limited to:
- Stipend for phone usage
- Health benefits plan and RRSP matching
- Three weeks vacation
- Summer hours from May long weekend to Labour Day weekend
- Additional summer break office closure, office closure between December 25 and January 1, and bonus long weekends - a total of 14+ office closures per year
- Potential to work out of the country/province for up to 1 month per year
- Flexible work hours
- Personal development funding
- Funding to support the setup of a home office
Location: Virtual, home office must be within Canada.
Start Date: June 2024
Deadline to Apply: May 14, 2024
Internal Job Level: L2
Venture for Canada is committed to making the workplace fit what you need. If you require accommodation, we will work with you to meet your needs. Please reach out to us at [email protected] for any accessibility requirements. Additionally, our employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures.
remote work