About Recollective

Recollective is the world's leading online qualitative research platform. Over the past decade, we've worked with some of the world's largest and most ambitious organizations to help them engage communities to better understand stakeholder behaviours and gain valuable and actionable customer insights.

With an award-winning suite of powerful research functionalities supported by highly skilled in-house research and service professionals, Recollective makes it easy for our customers to conduct online research. Recollective is used at thousands of organizations worldwide, whether as a fully customizable DIY solution or implemented with the support of our growing network of global service partners.

As a fast-growing tech company located in Ottawa, Canada, we have very ambitious goals, and we're not slowing down. We like to dream big, get things done and have fun while doing it. Interested? Apply today!

Find out more about us and our story here!

Scope of the Role

We are seeking a seasoned Senior Product Designer who will play an essential role in shaping the user experience of Recollective's platform. As an experienced professional, you will bring a fresh perspective to the table, immerse yourself in our customer's needs, and take ownership of the design process, focusing on producing user-centric designs that enhance the usability and overall experience for thousands of researchers across various industries.

This role could be the perfect fit if:

• You love understanding customer challenges, uncovering insights through research, and addressing pain points with exceptional designs and experiences.
• You thrive on opportunities to collaborate with Product Management, Design and Engineering teams to craft impactful solutions.
• The prospect of working in a fast-paced and challenging environment excites you.
• You are a proactive problem solver, unafraid to tackle complexity with critical thinking and you take ownership of your work.
• You are determined to learn, grow, and step out of your comfort zone.

Join us in shaping the future of qualitative research and making a lasting impact on the daily work of researchers around the world!

Responsibilities

In this role, you will:

• Apply your expertise in UX and usability to craft high-quality experiences that enhance the daily lives of researchers.
• Engage directly with customers to understand and empathize with their workflows, wants, and pain points.
• Lead user interviews, validation sessions, and usability tests to ensure designs meet customer needs.
• Utilize data for informed decision-making, working closely with product managers and engineers during discovery, definition, and implementation.
• Collaborate across departments to gain a comprehensive understanding of the business and gather user insights from various customer-facing teams.
• Work within and contribute to our design system, ensuring consistency and efficiency in our design processes.
• Test solutions before release to ensure alignment with designs and specifications for a seamless user experience.
• Mentor team members, fostering their professional growth in product design within a collaborative and growth-oriented environment.

Experience and Qualifications

• 5+ years in product design, emphasizing user-centered design.
• Demonstrated Product Designer experience with a robust portfolio showcasing your design process and outcomes.
• Solid understanding of usability principles and accessibility standards.
• Strong communication and presentation skills to convey design ideas to technical and non-technical stakeholders.
• Experience with user research methodologies and a data-driven approach to design.
• Proficient in design and prototyping tools, including Figma.
• Enthusiastic about evolving design techniques, tools, and expectations.
• Strong attention to detail and ability to balance multiple projects simultaneously.
• Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is an asset.
• Experience with designing AI-based solutions or features is an asset.

Location

This position is open to all applicants located in Canada, although preference will be given to those located in Ottawa and those willing to work within the Eastern Time Zone.

We offer supportive and flexible work arrangements to all our employees - a mix of in-office and virtual.

Take a 3D tour of our beautiful head office in downtown Ottawa (World Exchange Plaza).

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Working at Recollective

Some people excel in a more formal hierarchy, with a precise job description or in an environment where your path forward is pre-defined in a traditional way. This is not that kind of place. At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.

If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own track, click here to find out why you will love it here.. you'll be happy you did.

Our Core Values

Our core values serve as our compass, helping us maintain our corporate culture by hiring candidates with aligned values, shaping our programs and policies, and guiding our actions and decisions.

Read more about each of our core values below:

• Transparency
• Drive
• Excellence
• Humanity
• Team

Here is what else you can expect when joining Recollective in this role:

• We offer competitive compensation and reward people based on performance
• Comprehensive health benefits including a generous healthcare spending account (Health, dental, vision etc.)
• 4 weeks' vacation, 3 personal days each year, and a flexible statutory holiday policy
• Generous Group RRSP matching and much more..

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Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.

We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.

We would like to thank all applicants for their interest in our company, however, only those candidates selected for an interview will be contacted by our Talent Acquisition team.