BDC/CRM Manager
Job Location: FFUN Group
We are in search of a superhero captain of the customer service world. Someone who is excellent with people management and customer relations. Pair that with some quick fingers for data entry and the ability to regularly follow-up on leads to ensure all sales and service opportunities are effectively managed.
We have goals, like Big Hairy Audacious Goals, where, as one of Canada's Best Managed Companies, we want to create 10 million FFUNtastic experiences. How do we get there? People like you. Be a part of that growth as Team Lead for our Client Contact Center in Saskatoon.
We are looking for a Rockstar... that means positive energy, results focused, and customer centered. If you have a passion for people and career aspirations that shoot to the moon, then don't make us beg. You are an important piece of our plans for the future so set up the last interview you will ever do!
Why FFUN
- Salary Range: $50,000 gross annual plus monthly bonus
- Employee Discount – Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts.
- Training & Development– Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry.
- Corporate Gym Membership Rates - Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym.
- Health & Dental– Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out.
- Giving Back – From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives.
- Group Retirement Savings Plan - Employer-Employee matched contributions because we care about your future financial security.
The Nitty-Gritty of What you'll be doing:
- Conduct hiring, training and supervision of BDC Representatives
- Receive, document and respond to all business units' internet-based and telephone service inquiries and leads
- Provide our customers with the best of the best when it comes to their experience with us
- Effectiveness in converting internet leads into service and sales appointments
- Identify customers that may be “lost” and develop a strategy to reconnect with them and regain their trust and business.
- Monitor effectiveness of the BDC Service Representatives
- Work with CRM
- Accurate and diligent reporting daily
- Work closely with user integration and data analytics
Some superhero traits we are looking for:
- Ability to lead, prioritize, multi-task, and handle deadlines and high-pressure situations.
- Customer service guru, in other words a people person.
- Excellent verbal and written English communication skills.
- Computer literate and telephone savvy.
- Passion for leadership and teamwork.
- Exceptional organizational skills.
- Bonus points if you have call center experience specifically in inbound/outbound sales.
- Must have a valid Class 5 Saskatchewan Driver's License upon employment.
What it's really like to work here.
The FFUN Group is Canada's fastest-growing motor and recreational group retailer with over 30 locations throughout Saskatchewan, Manitoba, and Ontario. We bring FFUN to life and are fueled by amazing people, representing all your favourite brands of automotive and recreational vehicles. At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun at any age.
We are all about having FFUN and making the most out of life while providing our team with amazing opportunities. To learn more about us, visit ffun.com – yup, FFUN with two “Fs”
We are defined by our core values:
Driven to Grow
Team Player
FFUN Attitude
Down to Earth
If this sounds like the opportunity you've been waiting for, we'd love to meet you! At FFUN Group, we don't make our applicants jump through hoops! Our application process is EASY and only takes 2-Clicks! Apply today and see for yourself.
At FFUN Group, our team is committed to providing reasonable accommodations while maintaining candidate privacy and confidentiality to ensure a barrier free, unbiased, and equitable interview and employment experience. Should you require any accommodations due to a disability or special need (to function in your job or require changes to the workplace), please email our recruitment team at [email protected].