Job Title: System Analyst - Applications Job ID: SC365082613Location: Edmonton, ABOverview:One of our respected clients within local government is looking to add an Application System Analyst to its team located in Edmonton. With a background rooted in Enterprise Application support you have a sound understanding of the Microsoft Application stack, including SharePoint, Dynamics CRM and how it integrates into a larger IT landscape that serves its members with support. You will also be an effective communicator and understand Tier 2 and Tier 3 support of service management. What you will be doing:

• Work closely with service vendors to ensure that all service levels are met or exceeded and take on all Level 2-3 support in coordination with service vendors.
• Work directly with vendors on new and existing hardware and software monitoring, evaluations, implementations and customizations and assist with the management of IT changes.
• Respond to and resolve alerts from monitoring systems in coordination with service vendors to ensure the organization's continuity, availability and integrity.
• Develop and document department related procedures related to systems, applications, architecture and processes
• Play a major role in the problem management process as the core owner of problems through to their resolution.
• Develop and maintain self-help documentation to be used by and accessible to all staff.
• Manage and maintain an asset inventory and complete routine audits on all assets including server, user endpoints, applications and network.
• Participate in planning, provisioning, installation, configuration, integration, customization, and operation of the organizations systems, applications, and related infrastructure
• Perform daily tasks relative to the operational support of all systems and applications.
• Play a role in the organization's cybersecurity.
• Participation and support in Data Management as it relates to MS SQL, Power BI, and SSRS/SSIS within the organization. Assist and advise in the creation and maintenance of data driven insights, data migration, and data integrations.
• Work with management to provide regular status reports including the completion of or assistance with incident reporting and documentation.

What you must have:

• A post-secondary degree or diploma in Business Administration, Business Technology, Computing Sciences or another relevant discipline.
• Certifications in the following would be an asset: ITIL Foundations; Microsoft Certifications (MS900, AZ900, MC910, etc.); A+
• 3-5+ years of direct applied systems experience
• In-depth knowledge of Dynamics 365 (CRM/ERP) and experience with its administration and configuration
• Knowledge of Cybersecurity Frameworks and experience aligning them.
• Experience with the following key Infrastructure Technologies: Microsoft Server Operating Systems (2012, 2016, 2019, 2022), IIS and PowerShell scripting, Windows Operating Systems (10, 11), Microsoft SQL Server (2008 and newer); VMWare (ESXi and vCenter management)
• Experience with Infrastructure connected to central storage devices, NAS or SAN ; SaaS solutions for both internal and external purposes; Supporting cloud environment; MS Azure; MS SQL and Power BI
• Networking including fundamental understanding of:
• TCP/IP
• DNS
• DHCP
• Routing
• Switching
• Firewalls
• IPv4/IPv6
• SSL certificates (x.509)
• LAN/WAN troubleshooting
• Experience and in-depth knowledge with Microsoft hosted solutions including Dynamics CRM/ERP, SharePoint and Office 365 administration and configuration as well as Productivity Apps, Intune MDM, Teams and more.
• Working knowledge and experience managing a Windows Active Directory (AD) and Azure AD.
• Experience with technical project deployments from the planning through implementation stages.
• Strong understanding of incident and service management procedures and processes, including use of a centralized ticketing system and knowledge of management systems.
• Excellent interpersonal and communication skills to work with others and use tact and diplomacy to resolve sensitive matters.
• Working in an environment that coordinates with support providers.
• High level of quality and integrity, with a sense of urgency and results orientation.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.