Location: Downtown, Toronto, ON

Employment: Part-Time, Permanent Employment

Department: Umbra Store

Reports To: Director, Category Management

Is this you?

Looking to join a concept store in downtown Toronto to provide exceptional service to customers?
Are you highly motivated with a design background and 1- 2 years of retail sales experience in home fashions and products?
Here's what makes you successful at Umbra…

• Entrepreneurial Spirit
• Can-Do Attitude
• Curiosity
• Street Smarts
• Team Player Mentality

What you'll do to be successful in this role…

Sales: should have a strong passion for the selling process and be skilled at driving sales. Your primary responsibility will be helping customers find products that meet their specific needs. You will play a crucial role in achieving the company's sales targets. As an expert on Umbra products, you will also share the brand's story and the inspiration behind each design.

Customer Service: You will exemplify the company's vision and core values through the provision of exceptional customer care. As a Brand Ambassador, it will be your responsibility to demonstrate a positive, friendly, honest, respectful, and professional demeanor. Your objective is to provide outstanding customer service, thereby fostering brand loyalty, encouraging purchases, and promoting repeat visits.

Store Operations: Perform various responsibilities including receiving and merchandising, which may involve lifting heavy boxes. Ensure enhanced customer service by following up with customers on their orders and inspecting the hold room. You will maintain a clean and organized store by adhering to our brand guidelines. This includes cleaning the store interior, washrooms, windows, and patio.

Requirements

What you'll bring…

• Relationship Building: You foster collaboration and cultivate effective relationships with both colleagues and customers.
• Communication: You excel in active listening and confidently present information while effectively addressing inquiries.
• Suggested Education: Possessing a post-secondary degree and/or diploma in retail, graphic, or industrial design would be advantageous.
• Preferred Experience: Proven sales ability in a retail environment (housewares and quality giftware) and an interest or background in fashion. High energy and an outgoing personality with a strong customer service and sales focus are critical.

Benefits

We're Umbra …A leading global design companyWe share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.
No phone calls or agencies please.