The Canadian Mental Health Association (CMHA), Ontario is a provincial association, committed to improving services and support for individuals living with mental illnesses and addictions issues, and to the promotion of mental health in Ontario.

Job Summary

­­­­­We are currently seeking an experienced individual to join our team as a Desktop Support Administrator. Reporting to the Director, People and Culture, this position will perform a variety of day-to day systems and technology support to staff members at CMHA, Ontario.

This role is a special funded fix term contract for up to 12 months and this role is within the OPSEU Bargaining Unit

Core Responsibilities

As a Desktop Support Administrator your key accountabilities will involve:

• Act as main resource for all client-side related hardware and software installation, configuration, upgrades, maintenance, and Tier 2 troubleshooting.
• Perform daily Tier 2 support, monitoring and administration tasks for the corporate Windows based client devices.
• Setup laptops and peripherals for local and remote users.
• Provide professional support to all users (including in-office/remote) for all IT related technical issues including hardware, software (custom and out of box), business applications, printers etc.
• Support and perform routine upgrades and preventative maintenance for various hardware.

• Work with the Network & Web Administrator to pro-actively maintain and develop the production and test environments, develop new processes and procedures, and improve the existing ones in order to increase the general efficiency.

• Stay abreast of technological advancements and trends.
• Provide after-hours Tier 2 support as required.

Success Factors:

• Ability to maintain professionalism and collaboration under pressure.
• Ability to focus on complex tasks for long periods of time with competing priorities and deadlines
• Competency in Microsoft office computer software and all necessary industry related software.
• Excellent interpersonal and communication skills (both written and verbal).
• The interest and ability to connect with clients and build a sense of trust.
• Ability to present well to clients.
• Ability to anticipate problems and solve proactively.
• Close attention to detail, observant.
• Willingness to learn new skills.
• High degree of professionalism and maturity.
• Ability to take direction and accept responsibility.
• Strong time management skills, particularly the ability to prioritize a multitude of tasks.

As a Desktop Support Administrator, your experience and qualifications will include:

• 1-2 yrs experience or equivalent experience and/or education
• College diploma in Information Systems
• IT helpdesk and/or customer service-related experience considered an asset (preferable in medium sized environments).
• Proficient in Microsoft Office 365.
• Troubleshooting skills in Microsoft 365 and Windows 10/11 desktop environments.
• Troubleshooting desktop, web applications, and network issues.
• Understanding of network protocols used in LAN and WAN environments including remote connectivity.
• Working knowledge of Microsoft 365 administration and SharePoint Online.
• Knowledge of Azure Active Directory and creation/management of users.
• Knowledge of Microsoft Intune or other mobile device management (MDM) and mobile app management (MAM) technologies.
• Basic knowledge of Cyber Security best-practices.

Behavioural Competencies

• Strategic Thinking
• Administration/Coordination
• Initiative/Self-Starter Attitude
• Professionalism/Work Ethic/Confidentiality
• Teamwork/Collaboration
• Interpersonal Communication
• Critical Thinking/Problem Solving
• Time Management
• Adaptability

Salary

Hiring Rate : This position pays between $60,241.26 and $62,030.48 per annum, based on a 35-hour work week.

The salary grid for this role ranges between $60,241.26 at Step 1 and $67,726.73 at Step 5. The initial salary offered for this position is anticipated to fall between Step 1 and Step 2 of the salary grid as posted above as the hiring rate.

Working Conditions

This is a full-time, Special Funded Temporary-Contract position. This position is based in Toronto, Ontario. This position will be responsible for working from the Toronto Office 5-days per week.

This position is also a desk job with extended periods of sitting, reading, telephone interaction, and working at the computer. This position involves some moderate lifting, shipping, and handling. Attendance at various meetings throughout the workday/workweek will be required; meetings may occur on short notice, depending on the circumstances.

As a condition of employment, the successful candidate will be required to maintain and submit proof of full COVID-19 vaccination.

The Canadian Mental Health Association celebrates the value of a diverse workforce that brings professional and lived experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.

Workplace and candidate accommodation is available at all stages of the recruitment and selection process upon request.