HR Knowledge Management and Operations Excellence Advisor
Location: Remote
Division: Human Relations
About The Salvation Army
For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing necessities of life such as food, clothing, and shelter. And our work goes well beyond that to including supporting people through unemployment, loneliness, finding church community, and responding to family challenges. We continually adapt to meet emerging needs.
HR Knowledge Management and Operations Excellence Advisor is a part of the Operational Excellence team and drives HR knowledge management strategy and development, operational dashboarding, and process improvement.
What you will be doing:
- Coordinate end-to-end HR knowledge article creation, review, and publishing process.
- Support content creation in collaboration with Centers of Excellence (CoEs).
- Identify knowledge gaps and process 'hot spots' and maintain knowledge article development roadmap.
- Develop HR Service Centre performance and operational excellence strategy and tools.
- Define and measure HR metrics (KPIs, SLAs) and take action to improve outcomes.
- Identify and execute on process optimization opportunities.
- Assist in onboarding new HR team members and manage HR controls and approval processes.
- Analyze organizational data and quality management for continuous improvement.
What you bring to the table
- 3+ years of experience in HR Operational Excellence roles
- Strong skills in knowledge management maintenance
- Strong understanding of data management, Workday HCM
- Experience working with ServiceNow HR Service Delivery
- Workday and Service Now certification preferred.
- Lean Six Sigma certification an asset.
- Excellent time and project management skills with proven organizational and multi-tasking proficiency and ability to manage fluctuating work volumes
- Strong analytical skills and attention to detail
- Organizational agility, with a high level of comfort working with employees at all levels
- Significant experience building and managing strategic partnerships and alliances
What We Promise
- Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda
- Work from home and flexible hours
- Benefits
- Continuous learning and growth through challenging work
- The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
- An opportunity to launch and/or grow your career with a huge, stable, international not-for-profit organization
- We live our Core Values as a faith & values-based organization, we hire and serve people of all backgrounds, faiths, and traditions – there's a place for everyone to belong here.
Compensation
The target salary range for this position is $75,454 to $84,886. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
Other Details
The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.
We thank all applicants and will contact candidates selected for next steps. Internal Applicants, please speak with your manager about your intentions prior to submitting your application.