Do you have a passion for the outdoors and seek an opportunity to be in an industry you love?
Are you a rapport builder eager to provide excellent customer service and find opportunities to grow already established business?
We are a Premium Outdoor Equipment Distributor, seeking a B2B Account Manager to join our team!
This is not a work-from-home or hybrid position. This role is suitable for Canada-based applicants only, who are located within a short commute to our offices in South Etobicoke.
Duties & Responsibilities

• Demonstrate our core value proposition to develop long standing relationships with established customers.
• Find opportunities to grow customer revenue.
• Perform day to day white glove customer service tasks for all accounts.
• Work with marketing and sales team on new product campaigns, seasonal offers and growth initiatives for our customers.
• Ensure a smooth and positive onboarding customer experience.
• Work with Administrator to keep all customer data organized and up to date.
• Perform After Sales Service to accounts including:

-Virtual Product Knowledge Clinic Participation-Warranties-Pricing

• Answering and handling customer communication with high professionalism that reflect company values.
• Attend trade shows.
• Proactively stay up to date on company product knowledge, the industry trends, customers' challenges and our brands' competition to effectively promote our offerings to our customers.
• Manage and execute company's sales process via pipelines and other tools.
• Incorporate Key Performance Indicators in your processes.
• Adhere to and keep up to date the protocols.
• Create reports that document results of Account focused activities and initiatives.
• Other duties that may arise in relation to Account Management.

Experience (3 years minimum)

• Account Management working directly with B2B customers
• Diploma or Bachelor Degree
• Data Entry into CRM, Spreadsheets

Skill Set Required

• Reliable and self-directed, proactively anticipating challenges and pivoting accordingly.
• Ability to work both as a team player and independently.
• Superior work ethic with attention to detail, diligent, organized, and resourceful.
• Outstanding English language skills in verbal and written form.
• High performer under the pressure of tight deadlines.
• An excellent relationship builder with high emotional IQ, empathy and diplomacy.
• A lifelong learner with a strong aptitude for retaining technical knowledge.
• Patient and adaptive to the many personality types and needs of various customers.
• A doer attitude who anticipates possible challenges and proactively addresses them.
• Strong process driven, ability to align planning objectives.
• Strong sense of confidentiality, Integrity and professionalism.

Our Company Values

• A relentless pursuit of delivering premium customer service.
• True team spirit that considers the impact on the team in all that we do.
• Professional, authentic and thoughtful communication.
• Embodiment of Integrity with full transparency and accountability.
• A thirst for knowledge, understanding and personal growth.

We Offer

• Medical/Dental/Vision/Life insurance co-pay.
• Additional vacation/time off opportunities.
• Calendar Year-End Retention Bonus.
• Fiscal Year-End Performance Bonus.

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