Inside Sales Representative

• Cultivate customer relationships that ensure long term retention and future sales opportunity.

• Handle inbound, unsolicited prospect calls and convert them into sales. Accurately calculate price quotations, discuss credit terms, prepare sales orders and compile reports with accuracy.

• Respond and follow up with customers in a timely and professional manner.

• Investigate and expedite the resolution of customer problems and complaints while managing expectations.

• Source and purchase irregular and/or out of stock items while following up to ensure on-time delivery.

• Update changes to existing accounts and enter new customer information into corporate database.

• Conduct proactive sales efforts to expand business including cold calling prospects.

• Collaborate with management to determine effective strategic sales approaches.

. Other duties as assigned.

Accountabilities of this role are listed below, but are not limited to the following:

• Achieving or succeeding monthly sales quotas as determined by management

• Assisting in the resolution of customer issues as necessary. Producing and submitting reports, documentation as directed and specified by management

• Reporting customer complaints to the Inventory/Quality department in a timely manner.

• Educate and close prospects and warm leads.

• Work diligently, efficiently, and closely with the Outside Sales team to meet the expectations of our client base.

• Qualify prospects, develop & maintain customer relationships throughout the sales cycle, and close sales transactions.

Job Requirements

• Post-secondary education and/or experience in cold calling and sales

• Competitive, and self-motivated attitude

• Proficient with MS Office (i.e. Word, Excel, Outlook) • Strong math aptitude

• Detail oriented • Strong interpersonal and communication skills

• Strong customer management and follow-up skills

• Problem solving / conflict resolution and negotiation skills

• Ability to work well and excel while working with a team or individual

• Metal Industry experience: 2 years (required)