Clinical Nurse Manager, Education & Support – Corporate
Number of Openings:1Division:NursingFull/Part Time/Casual:Full TimeProgram:ICCP and VNRegular/Temporary:RegularLocation:Head Office – Dundas Union:Non-UnionHours of Work:Monday- Friday
75 hours Bi-WeeklyPosting Date:May 2, 2024Closing Date:May 9, 2024Wage:Wage Band 5-8
$29.95 - $55.26French Language Skill Requirement:N/A
POSITION SUMMARY:
The Clinical Nurse Manger, Education & Support is responsible for providing the effective delivery of the clinical education program, as well as acting in the role of corporate Infection Prevention and Control Officer. This role is responsible for the effective development and delivery of various clinical education and training programs, as well as providing clinical support to all programs and departments across the organization. The Clinical Nurse Manger ensures excellence in clinical quality and client services, as well as assisting in the establishment and implementation of clear practices, protocols and continuous improvement strategies.
The Clinical Nurse Manger directly supports the Clinical Director, Clinical Mangers for both Visiting and the ICC programs, as well as the clinical resources coaches, in the successful execution of clinical training objectives, the provision of high quality of care, ensuring overall client satisfaction and in the achievement of corporate strategic training initiatives. This role also works in close co-operation with front line clinical staff, various external stakeholder, and other corporate management / supervisors in day to day operations, and as related to clinical education needs.
CORE DUTIES AND RESPONSIBILITIES
Operations

• Assisting the Managers/Supervisors with effective day to day delivery of various clinical education needs including training, coaching and hiring.
• Assisting in the development, review, implementation and revision of clinical policies, procedures, processes and work tools/documents, as relating to clinical education and support
• Ensuring that staff understand and work in compliance to external regulations, professional standards of practices, program and corporate policies/processes/procedures, as relating to clinical education and support
• Acting as a liaison and contact for external nursing student agencies
• Assisting the Clinical Director and Clinical Managers in reviewing and making recommendations as related to accepting/refusing LHIN client referrals, ensuring SJHC meets LHIN contractual obligations
• Working in co-operation with the Clinical Director in making recommendations, communications and strategic improvements in the area of staff clinical training, education, coaching and support
• Assisting the Clinical Managers in monitoring the program scheduling activities, ensuring that staffing skill levels meets the client needs
• Maintaining effective communications with various external stakeholders including St. Joseph's Hospital, community agencies, physicians, consultants and other care partners as related to clinical education or support services
• Responding in a timely manner to general requests for program information
• Participating in the evaluation and implementation of various program quality improvement initiatives, reviewing and recommending continuous improvement opportunities
• Assisting the Clinical Director and Clinical Managers in ensuring that the work output of the team members is accurate, efficient, effective and organized
• Participating in team Huddles and ensuring staff receive education and support information, feedback and communications
• Facilitating positive communication between staff, management team members, community partners, and client groups
• Maintaining high levels of confidentiality, ensuing documentation and sensitive information is kept in a secure and controlled manner
• Assuming leadership/co-ordination responsibilities on a day to day basis, as related to staff clinical education and support
• Participating in LHIN or other stakeholder conference calls, meetings or discussions as required
• Other duties as required

Clinical

• Developing and delivering new employee clinical orientation training, including field training and clinical support activities
• Developing and delivering various learning plans for clinical staff within the program, in collaboration with the Clinical Director and Clinical Managers.
• Developing yearly education plans for clinical staff, meeting annual education requirements as determined by both internal and external stakeholders (SJHC, CNO, LHIN, etc)
• Coordinating training activities and precepting programs for all clinical staff
• Providing regular and rotating Program Manager and/or Corporate Administrator On-Call support
• Providing clinical and Infection Control support across the organization as required
• Completing joint visits with all new clinical staff within 1-2 weeks of the new staff working independently within the community
• Responding to general inquiries from clients, family members, LHIN and other stakeholders as related to nursing care provided SJHC
• Ensuring the delivery of quality client care and services
• Providing professional and clinical leadership to staff
• Other duties as required

Corporate

• Assisting in the review and monitoring of the annual program operating and capital budgets
• Participating in the strategic planning process, recommending goals and objectives for the program, participating in the implementation and monitoring of the established direction at the program level
• Working in co-operation with others to support incident investigations
• Working effectively to minimize risk to SJHC and to pro-actively implement solutions and/or corrective actions
• Assisting in the review, development, evaluation and implementation of the program component of the quality improvement and/or corporate risk mitigation strategies
• Participating in various SJHC committees as required, sharing knowledge and expertise, representing the program in various discussion groups
• Ensuring staff compliance to policy, procedure, safety and all applicable legislative requirements at all times
• Acting in the role of Competent Supervisor as defined in the Occupational Health and Safety Act

• Maintaining high levels of team work, integrity, and confidentiality among program staff
• Assisting in the preparation of program related statistical information on a yearly, monthly and quarterly basis, or as required/requested (eg. corporate, LHIN, Scorecard, external stakeholders etc.)
• Actively and positively promoting SJHC as a quality service provide
• Ensuring staff compliance to corporate training requirement (Surge, in-class etc)
• Other duties as required

CORE COMPENTENCIES

• Regularly demonstrates our mission, vision and values:
  1. Support compassionate care, faith and diversity
  2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
  3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
• Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
• Actively promotes a healthy, supportive and inclusive work environment
• Proactively contributes to initiatives, supporting and encouraging positive change
• Ability to engage in effective problem solving, possess logic and analytical thinking
• Skilled at thinking about creative solutions to complex problems
• Solid team based approach to every day work activities
• Superior communication skills both verbal and written, with an excellent customer service mind set
• Positive and professional, with a “can do” attitude
• Willingness to regularly go the extra mile and actively support co-workers
• Ability to demonstrate leadership and mentoring skills, to motivate and help others grow
• Strong knowledge of quality outcomes and streaming processes in order to find efficiencies
• Superior organizational and planning skills
• Proven ability to be detailed oriented
• Demonstrated ability in program planning, evaluation, continuous improvement, and strategic/financial planning initiatives
• Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
• Participating fully in both internal and external training requirements
• Participating fully in corporate quality initiatives
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

KEY EDUCAITON AND EXPERIENCE

• University level degree or diploma in Nursing, required
• Current and unrestricted Registered Nurse license, required
• Member in good standing with Ontario College of Nurses, required
• Certificate in Infection Control, preferred
• 3-5 years of previous experience as a Clinical Nurse Manager, preferred
• Unionized work environment experience, an asset
• A current Ontario driver's license in good standing, required
• Excellent understanding of MS office software including excel spreadsheets, required
• Knowledge of community based care, preferred
• Familiar with Procura or other scheduling software, preferred

St. Joseph's Home Care is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. To request any accommodations in the recruitment process (including alternate formats of materials or accessible meeting rooms) please let the hiring manager know prior to interviewing. Should you wish to conduct your interview in the French language, please contact our head office location to make arrangements prior to interviewing.

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