1. Position Summary and Job Magnitude

The Operations Manager is responsible for coordinating the day to day operations of the residence facility, while focusing on achieving any identified short and long-term goals. This includes overseeing front desk operations, finance, payroll, housekeeping and physical plant, ensuring standards are met and best practices are followed. Strong leadership and managerial skills are required.

2. Essential Functions and Basic Duties

• Embody the overall vision and direction for the residence operation;
• Monitor property performance against any identified goals to ensure that progress is being made, and that corrective action is taken if necessary;
• Analyzes and report on daily, monthly and annual performance indicators and industry trends where applicable;
• Ensure that all reporting employees adhere to company policies and procedures;
• Implement policy changes as they are released corporately;
• Ensure accurate documentation of employee records;
• Responsible for the recruitment, hiring, training and scheduling of staff;
• Oversee the tasks and functions the housekeeping and maintenance staff to maintain exceptional physical plant and cleanliness standards;
• Have thorough knowledge and practice of the building's automated systems as necessary;
• Maintain relationships and service contracts with outside contractors;
• Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle;
• Responsible for managing and following the established operating budget;
• Approve, maintain and control all operational revenues and expenses;
• Ensure that all collection and control procedures are followed relating to accounts receivable;
• Ensure all month end reporting is accurate prior to submission to the finance office and on time;
• Manage the morale in the workplace by setting and demonstrating a strong business ethic for dealing with employees, suppliers and guests;
• Manage inventory and supplies for the residence operation;
• Meet regularly with staff/departments to facilitate resolution of issues and adherence to standards and completion of assigned tasks or required duties;
• Assist and be responsible where applicable for employee relations, including terminations, discipline, performance appraisals, etc.;
• Assist in developing and implementing new business strategies for creating or improving processes and procedures;
• Ensure that the safety, well-being, and concerns of all students are being met in a respectful and efficient manner;
• Participate in “on-call” responsibilities on evenings and weekends and responding to facility, student and guest emergency or crisis situations;
• Oversee any ancillary or other departments as required;
• Perform other duties as required.

Health & Safety

• Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property
• Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition, and ensure usage is recorded
• Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained
• Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

3. Essential Functions with Client Institution

• Maintaining a positive relationship with the client and representing the best interests of Campus Living Centres.
• Interacting with internal departments on campus and external service providers to provide the best possible services to the residence.
• Must be in attendance and fully prepared to represent the residence and Campus Living Centres in all applicable meetings.
• Ensuring that the client institution has all necessary information in a timely fashion.
• Ensuring the residence building is maintained and operated according to standards.

4. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities:

• Must possess superior verbal and written communication skills
• Must possess superior decision-making ability
• Must possess excellent employee management skills
• Must be able to handle multiple projects at once
• Must be able to provide leadership to staff

Experience Required: Minimum of 5 years industry experience or equivalent management experience.