About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care and to shift the patient experience from . Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again." Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, Los Angeles, New York City, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years.

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI.

We are looking for an IT Operations Manager to join our information security and technology team. Reporting to the Head of Security, the ideal candidate will oversee the management of the information security and technology service desk, department project roadmap, contract and vendor relationships, as well as support compliance audits.

Join us as we transform healthcare with next generation radiology and clinical operations powered by novel software, automation, data, and AI. We're breaking new ground, leading the charge into a future where healthcare is agile, responsive, and more accessible. If you're passionate about shaping the future of healthcare, we want you on our team!

What You'll Do

• Manage the service desk, ensuring timely and effective resolution of IT issues
• Oversee the department projects and support international expansion initiatives.
• Manage contract and vendor relationships, conducting reviews of new software solutions for the organization
• Support compliance audits by reporting evidence of operational compliance and security
• Lead IT team members, providing guidance, mentorship, and support for professional development
• Collaborate with cross-functional teams to identify and implement innovative IT solutions to improve business processes and efficiency
• Develop and maintain technology policies, procedures, and documentation to support organizational goals
• Support and enforce security technical controls and processes

What You'll Bring

• Proven experience in IT management, with a focus on service desk operations, project management, vendor management, hiring and people management and compliance
  Strong leadership and communication skills, with the ability to collaborate effectively across teams
• Experience in implementing and maintaining IT policies, service desk operations and associated procedures to ensure compliance with regulatory standards
• Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus
• Minimum of 3 years of experience in IT management or a similar role

Our Values

• We empower - We are all agents for change in transforming healthcare and in transforming our health
• We work together - We work together to support and deliver the best for our members and ourselves
• We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

Base salary for this role ranges from $94,281 - $125,435 in local currency depending upon experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal and state rules.