Job Summary:

As a Service/Installation Technician, you will operate on-site perform preventative maintenance, repair equipment, and install replacement parts related to Ryko, MacNeil and competitor's vehicle wash equipment and accessories. The technician will also train customers on basic equipment maintenance.

Job Duties:

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• In according with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Run equipment through "cycles" to ensure the complete system is functioning properly regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customer regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals or supplies to customers
• Complete work orders, expense reports, and daily and weekly time logs
• Maintain up-to-date knowledge of equipment changes or modification through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management Systems (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
• Keeps Service and Dispatch Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Installation/Service Supervisor or Senior Leadership team

Qualifications:

• High school diploma or equivalent
• Minimum of 3 years experience as a Service Technician in a related area
• Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past 5 years and no charges currently pending
• Ability to use basic math and writing skills
• Must have demonstratable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest to include using meters and ACDC power supply
• Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain Forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multi-task, prioritize, and manage time effectively
• Intermediate computer skills, experience with Microsoft and Google Suite programs
• Must possess excellent communication and organization skills
• Must have adequate sight to ready blueprints and other engineering documents and/or work orders and other field service documents

Physical Requirements:

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to intermittently and repeatedly bend, stoop, kneel, reach, twist, perform repetitive motions using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Hourly Wage Range- $26-$32 based on experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business need. National Carwash Solutions is an Equal Opportunity Employer.