Job Title: HelpDesk Tech

Location: Toronto

Schedule: 30 hours per week

Job Responsibilities:

As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.

• Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide "Tier 1" support, triage, etc. and escalate as necessary.
• End-user hardware and software troubleshooting
• Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
• Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .
• Monitor and accessory deployment/collection.
• Imaging/Provisioning Laptops/Workstations (not 100% required) .
• Face-to-face support experience. Working with end users to solve IT problems.
• Laptop & mobile device deployments.
• Upgrading broken devices or any damaged devices.
• Workstation Sweeps - Resetting monitors on a weekly basis.
• Ensure workstation monitors are functioning along with peripherals.
• Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
• Maintain Storage room assets and counts.
• Interfacing with users to troubleshoot software issues.
• Printer management and preventative maintenance.
• E-waste.
• Wipe all devices before e-wasting.

Nice To Have Qualifications / Experience:

• A+ Certification: Preferred but not mandatory.
• Inventory Systems: Experience with inventory management systems.
• Ticketing Systems: Familiarity with IT ticketing systems.

NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.

If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this HelpDesk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment