Godspeed Workforce
Ontario, ON
Job Title: Inside Customer Service/Order Desk Administrator
Location: Mississauga, ON
Responsibilities:
- Perform clerical and administrative tasks, including reception duties, couriers, and mail management.
- Coordinate daily shipping and receiving, ensuring accuracy and timeliness.
- Maintain and update inventory lists and cost sheets.
- Collaborate with vendors to purchase and manage stock inventory.
- Monitor and manage inventory levels.
- Process and invoice orders using QuickBooks, ensuring accuracy.
- Update internal database management software with order information.
- Accurately ship orders via various carriers using appropriate shipping methods.
- Prepare shipping packages, including necessary documentation.
- Document all inventory transactions efficiently.
- Respond to inquiries and handle emergency orders courteously and promptly.
- Prepare and issue various reports to management.
- Conduct quarterly and year-end inventory counts, investigating discrepancies.
- Assist with month-end procedures and reports.
- Prepare documentation for purchases, returns, and warranty coverage.
- Ensure accurate and error-free inbound and outbound shipments.
- Provide internal customer service support to team members.
- Build productive relationships within the team.
- Assist with special projects and tasks as required.
- Perform other administrative and clerical duties as assigned.
Qualifications:
- Minimum of one year of experience in order desk, data entry, inventory management systems, shipping, and accounting.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel, and Outlook) and Adobe Acrobat.
- Strong attention to detail and accuracy.
- Excellent organizational and time management skills.
- Ability to work independently and prioritize tasks effectively.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Experience with QuickBooks or similar accounting software is preferred.
- Knowledge of shipping procedures and carriers is an asset.