Implementation Manager

JANA is focused on improving the integrity of gas distribution and gas transmission pipeline systems through the application of advanced risk modeling technologies. Our models and software are defensible and highly predictive, allowing gas pipeline operators to take actions to reduce risk in their systems. And our Integrity Data suite enables pipeline operators to finally capture their pipeline asset data and unlock the value associated with this data. An entrepreneurial company, we provide an exciting, dynamic and respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is “Better Pipelines for a Better World” – we are true believers and inspire our employees to join us in this Mission!

JANA has a progressive culture of personal and professional growth. With a vested interest in each employee's professional growth and continuous improvement as an individual, JANA supports professional development, continuous education, industry participation and technical accreditations. Other Perks that come with joining the JANA Family include:

• High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
• Regular Social Events: Join the entire JANA Team for fun online Social Events like our Weekly Kahoot and Beer Club… even an Easter Egg Hunt! We also like to get together for in-person events such as our Annual Birthday Bonspiel, Ice Cream Parties, Holiday events, and our annual Company Picnic!
• Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, AD&D, Disability coverage, as well as our great Wellness Benefit!! JANA also provides employees with the opportunity to get support with mental wellness, through our great Employee Assistance Program.
• Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors!
• JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment, JANA employees are able to take time to rest and rejuvenate!

Without a strong team of dedicated, driven, talented, and professional people, JANA will not be able to reach our north star of Unmatchable Client Experience. JANA's Implementation Manager plays a pivotal role in managing, empowering, and supporting the teams that are responsible to implement JANA's technical solutions. A single-threaded leader, JANA's Implementation Manager is responsible for managing the day-to-day activities of the team by executing policies and processes, ensuring the consistent growth of the team members. They will monitor activities, report on task execution, and collaborate with Project Managers on resource allocations. The Implementation Manager reinforces JANA's culture and leads for efficiency and creativity.

On the path of Unmatchable Client Experience, JANA's Implementation Manager is excited by leading people and technology, matching the teams' capabilities with the needed activities. They will collaborate with the Program Managers, Principal Engineers, Process Engineers, and the Director of Training & Development to ensure tasks are executed with high quality.

Reporting to the VP of Delivery, the Implementation Manager owns the technical performance, installation of technological solutions and JANA's products, and the development of their people.

Responsibilities

• Manages and grows a strong team by fostering day-to-day working relationships with cross-functional teams to ensure alignment and successful client outcomes
• Ensures appropriate staffing levels for all projects and recommends staffing and budget changes in relation to the business growth plan
• Manages and grows a strong team by fostering day-to-day working relationships with cross-functional teams to ensure alignment and successful client outcomes
• With a specific focus on product implementations, hires, monitors, and develops all resources in advance of planned business growth
• Oversees individual performance goals and ensures appropriate assessments of delivery versus the stated goals, general performance, alignment with the JANA Values and Way, and development
• Conducts monthly 1-1s and quarterly and year-end reviews for direct reports, including fostering an environment of constructive feedback
  
• Creates and maintains a culture of exceptional client care, team synergy, learning, and growth
• Leads by example and inspires the JANA team in a positive, high-performance way, demonstrating a passion for our Culture, our People, and our Mission
• Oversees the development and deployment of programs or systems, coordinating all of the parties involved to ensure high-quality risk results output and troubleshooting efforts
• Establishes objectives and key results with the team members, and actively manages any areas of non-performance
• Proactively identifies and resolves resource conflicts with the Project and Program managers
• Communicates and provides progress and status weekly reports
• Provides technical problem-solving and guidance to the direct reports
• Maintains effective communication channels for the Delivery function to support and enhance a cooperative and mutually supportive interaction

Leadership

• The JANA Way: Functions in alignment with JANA's Values and Professional Culture.
• Analytical Thinking: Summarizes information concisely and clearly identifies key elements, patterns, results, or relationships; utilizes data to draw conclusions and make fact-based decisions.
• Attention to Detail: Completes work with the utmost attention to detail, ensuring confidence in work product.
• Delegation: Delegates technical tasks and responsibilities to appropriate personnel.
• Resourcing: Estimates the technical resources and participants needed to achieve project goals.
• Managerial Courage: Provides direct, honest, and fair feedback and related actions.
• Writing: Clearly communicates in a written format with logical and concise presentation of recommendations, conclusions and supporting facts.
• Speaking/Presenting: Clearly articulates ideas, opinions and information in technical presentations and speeches so that the intended purpose is achieved and audience needs met.

Required Skills & Experience

• Undergraduate degree in a STEM field, preferably in Engineering
• 3 to 5 years of experience working in a software implementation, client-focused environment
• 2+ years of Managerial experience in leading technical teams
• A risk integrity management background is an asset.

• Thorough understanding of project management techniques and methods
• Ability to influence cross-functional teams without formal authority
• Able to travel in the US and Canada up to 20% of the time

JANA is committed to accommodating applicants with disabilities throughout the hiring process; in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with JANA, you understand that offers of employment are contingent upon the successful completion of a background check. The type of check performed is determined by the role and JANA's employment policies. Checks may include any of the following: employment verification, employment references, SIN validation, education verification, criminal records check, search against global sanctions and government watch lists, and/or credit check. You will be notified during the hiring process which checks you are required to complete.

We thank you for your interest. Only candidates selected for an interview will be contacted.