Chief Fuels is a Canadian based company providing a range of services for its clients, including data hosting, cloud computing services, server and node maintenance and node supply. Chief Fuels is committed to providing expert turn-key services, enabling its clients to operate effectively without the hassle and capital expenditure of self-hosting.
For our Datacenter at Grand Falls on site we are looking for an engaged and hands-on
Data Center Operations Manager
In this role you will, together with your team, be responsible for the day-to-day operation and maintenance of our data center infrastructure by reporting to the Management of Chief Fuels. You will work diligently to complete all client requests and maintain operations to clients' standards and expectations.
ROLE AND RESPONSIBILITIES
- Manage day-to-day activities and site operations in a 24x7 operating environment.
- Collaborate with operations monitoring center in Asia and technical advisors in Europe.
- Working in a changing environment and ensure that daily routines and procedures are up to date and guarantees operational excellence.
- Perform routine maintenance tasks such as hardware upgrades, equipment installations, and cable management to ensure optimal performance of the data center.
- Monitor data center infrastructure including servers, storage systems, networking equipment, and power distribution systems to identify and resolve issues proactively.
- Respond to alerts and alarms in a expedient manner, troubleshoot problems, and implement solutions to minimize and prevent downtime.
- Coordinate with vendors and third-party providers for equipment repairs, replacements, and upgrades as necessary.
- Maintain accurate documentation of data center assets, configurations and procedures.
- Assist in the implementation of new technologies and systems within the data center environment.
- Adhere to security protocols and best practices to ensure the integrity and confidentiality of data stored in the data center.
- Ensure proper security measures for the workplace and the network infrastructure, including collaborating with vendors (security monitoring, cyber security monitoring, physical security to buildings and infrastructure) and public agencies.
- Maintain logs for service and maintenance on deployed assets.
- Create reports on maintenance, repairs, safety, and other occurrences for upper management and clients.
- Prepare hardware for changing weather conditions.
- Mentor and develop the Operations team on site.
- Substitute for the Facility/Operations Manager during absences.
QUALIFICATIONS AND REQUIREMENTS
- Bachelor's degree in Engineering, Information Technology, Computer Science, or related field, or equivalent work experience.
- 5+ years of experience in data center operations, including hands-on experience with server hardware, networking equipment, cabling and storage systems.
- Experience with electrical troubleshooting, HVAC, plumbing, security, and fire protection.
- Understanding of IT systems, data communication equipment and cabling.
- Strong troubleshooting skills and the ability to analyze complex technical issues.
- Hands-on with entrepreneurial mindset, startup experience is an asset.
- Comfortable directing and supporting a team of technicians in a 24x7 operating environment.
- Supervisory experience in a critical infrastructure environment/experience in facility management.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Experience in MS Office Suite.
- Knowledge of data center best practices, standards, and protocols.
- Ability to lift and move heavy equipment and work in physically demanding environments.