About Audi RED

Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility.

Audi RED aims to be the technology center of North America and eventually the globe for Audi's digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership, and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions.

Who we're looking for

Audi Red seeks a skilled Client Success Manager to support a group of OEM Auto Dealerships in North America. This role acts as a bridge between various teams and stakeholders, focusing on program enrollments, support, training, issue resolution, and monitoring performance metrics to enhance conversions.

Responsibilities

• Serve as a link between dealers, field reps, third-party vendors, and internal stakeholders.
• Offer support and training on the platform and related analytics programs.
• Resolve issues from dealers or third parties (B2B and B2C).
• Monitor and improve performance metrics for dealers and related brand websites.
• Help educate field teams and promote program awareness among stakeholders.
• Assess and ensure content quality, accuracy, and relevance on websites.
• Implement strategies to improve conversion rates and user experience.
• Regularly update website content and keep it current.
• Track performance of content pieces using analytics tools.
• Evaluate content's impact on user experience and conversion rates.
• Ensure content complies with legal and industry standards and is accurate.

Requirements

• At least 5 years of experience in website management or digital marketing
• 2+ years automotive industry experience and/or 2+ years account management experience
• Technical Proficiency: Skilled in web analytics tools (e.g., Google Analytics) and familiar with SEO principles and CMS platforms.
• Analytical Skills: Ability to interpret data, generate insights, and make data-driven decisions.
• Digital Marketing Expertise: Knowledge of PPC campaigns, social media, content marketing, and email marketing.
• UX/UI Understanding: Familiar with best practices to enhance website usability and conversion rates.
• Project Management Skills: Experience managing website projects and overseeing updates and improvements.
• Leadership and Communication: Strong leadership and communication skills to manage relationships and convey recommendations.
• Problem-solving and Adaptability: Ability to identify and solve website performance issues and adapt to changing trends.

Nice to have

• Bilingual (French and English) a strong asset

Certifications

• Relevant certifications in web analytics, SEO, digital marketing, or project management are a plus.

What's in it for you?

• Work Life Balance: Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers.
• Benefits: We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy.
• Culture: We're passionate about working collaboratively, bonding through team events, and most importantly having fun.
• We're remote first, but love connecting and collaborating in-office. If you are an in-office creature, enjoy our beautiful dog-friendly office located in the Distillery District, stuffed with snacks.

Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

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