The Automotive Serive Advisor communicates directly with customers, managing their needs and expectations reguarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior cuswtomer service and communications skills are essential to success in this positionand in enhancing the customer experience.

Responsibilities and Tasks

Customer Service

-Provides excellent customer service and ensures ongoing commintment to the needs of the customer and their vehicle.

-Responds to customer inquireies in a atimely manner, over the phone and in person

-Understands customer needs and provides them with a complete solution.

-Shares ideas and suggestions to improve the customer experience in the Service Centre

-Manages customer concerns and problems promptly.

-Deals with challening situations in a professional manner.

-Ensures a smooth flow of communications with customers during repairs or maintenance work.

Operations

-Completes and reviews repair orders with customers

-Estimates cost and time for service and repair needs. Ensures final invioce is the same as estimate and vehicle is delivered on time.

-Acts as liaison between customer adn technicians and managers the status of work orders.

-Schedules service and repair appointments

-Operates computerized work order systems.

-Engages in learning activities and coaching to improve their own abilities.

-Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.

-Complies with company,store and department policies and health adn safety program and regulations.

-Complete other tasks, as required

Requirements

-Knowledge of market trends in the automotive service industry

-Knowledge and udnerstanding of mechanical components of automobiles

-Ability to work effectively with auto parts ordering systems and computerized work order systems.

-Basic math and keyboarding skills.

-Good working knowledge of CoStar is an asset.

-Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset

-Valid driver's licence for province of employement.

Required Skills and Abilities

Successful candidates will demonstrate the following:

-Strong orientation towards customer service excellence

-Strong belief in the Canadian Tire Values of honesty, integrity and respect.

-Ability to serve customers in a professional manner and to inspire their confidence and trust.

-Ability to work effectively in a fast paced