Dispatcher

Location: Fort McMurray, AB

Diversified Transportation in Fort McMurray is currently hiring a Dispatcher to oversee operator assignments and dispatching for their fleet units and routes.

Work Shift: 7-on and 7-off shift; 10 hour days (split shift)

Position Overview:

• Manage the daily dispatching of operators to fleet units
• Monitor and immediately respond to route, fleet and operator issues making sure service delivery requirements are met; and advising on company safety policies and procedures
• Process and transmit information and instruction to co-ordinate the activities of operators, supervisors, and fleet units using a variety of computer-aided communications and dispatching equipment
• Monitor phones and assist Base Controllers with providing information to customers/passengers and other DTL employees
• Work independently to expediently resolve customer and passenger issues
• Assign units as required
• Any other duties as directed as assigned by the Duty Manager, or their designate

Years of Experience:

• 2 years of dispatch experience
• 2 years experience in the transportation industry
• 2 years experience in a customer service role

Qualifications & Skills Required:

• General knowledge of Fort McMurray streets and neighborhoods
• Excellent oral and written communication skills and be good in dealing with people in general
• Proficient computer skills including the use of MSOffice and software applications
• Must possess strong organizational skills including time management, multitasking and remaining calm in a hectic work environment including managing a high volume of daily emails, phone calls, and enquiries
• Must have ability to problem solve in a hectic work environment and display a high level of decisiveness
• Experience working in a culturally diverse environment is considered an asset
• Must be able to obtain a clear DNA, PDA and Background Check as required