An integral member of the Skin Health & Wellness team, the Medical Office Assistant/Patient Care Coordinator is often the first point of contact and therefore plays an active role in ensuring patients receive the utmost care. The Patient Care Coordinator works with all members of the healthcare team in a coordinated and collaborative effort to engage, encourage and support patient health and is responsible for fulfilling a variety of duties in both the front and back of the office, including billing support, scheduling, patient communication and filing. Duties can be classified in the following categories:

• Clinical Assistant
• Medical Administrative Assistant
• Medical Billing Assistant
• Medical Device Reprocessing Assistant
• Medical Supply Ordering Assistant
• Phototherapy Assistant
• Research Assistant

Job Type:

This is a full-time position. Availability on evenings and weekends may be required.

Offers and Perks:

• The opportunity to work alongside a team of highly-skilled professionals.
• Extremely competitive wages and bonuses.
• Employee incentives and perks.
• Ongoing paid training and professional development opportunities.
• Consistent work hours and a commitment to work/life balance.
• Supportive team dynamics and regular opportunities for collaboration.
• Excellent mentorship and leadership.
• Safe, supportive and tolerant workplace.

Responsibilities

General Duties

• Answers multi-line phone system and emails and takes appointments or directs calls to the appropriate party. Prioritizes and responds to phone calls and messages in a timely manner.
• Welcomes patients as they arrive to the clinic and provides the necessary paperwork for their visit.
• Coordinates the flow of patients in the examination and treatment areas to ensure efficient use of the facility and the physician's schedule.
• Maintains patient accounts by obtaining, recording and updating personal and financial information.
• Coordinates follow-up appointments, arranges complex appointments and ensures the management of waitlists.
• Prepares examination rooms with necessary medical supplies.
• Maintains inventory of medications and follows all procedures regarding outdated medications and other supplies.
• Provides a variety of administrative duties within clinic such as data entry, faxes, scanning, shredding, dictation letters, photocopying, preparing patient information booklets and other related tasks, as required.
• Supports the improvement of pre- and post-encounter processes (eg., identify missing vitals, lab results or screening needed for patients with appointments).
• Ensures the protection of patients' rights by maintaining confidentiality of personal and financial information.

Patient Booking and Appointment Preparation

• Process incoming referrals to physician providers.
• Call referring physician's office for updated patient demographics, health care number and referring physician PRACID if not available.
• Assist with bookings for patients and explain the importance of the visit.
• Educate patient, and/or caregiver/NOK attending the appointment on what to expect from the appointment, and what/how to prepare for the initial assessment.
• Create patient appointment notification letters to referring physicians for all appointments as required. Alternatively, create fax letters to referring physicians for missed appointments, inability to attend, cancellations, refusals or specific letters pertinent to patients visits.
• Book patients for specialist consultant assessments.

Patient Care

• Receive, greet and direct patients during their visit. Explain consent form to patients; answer any questions and record consent.
• Contact referring physician office, clinics, hospitals, labs, diagnostic centers or specialists for additional clinical information as needed.
• Assist with booking follow-up appointments needed.
• Follow-up or assist with individual patient's visit needs, e.g., arranging transportation home, reminding them to bring certain items to follow-up appointments, etc.

Post-appointment Patient Services

• Receive, scan and distribute incoming mail, labs, consults, prescription requests, special authorization requests and diagnostic imaging reports to the team.
• Assist team members with sending consult letters to referring physicians as required.

Succession Planning:

• Assist in the training of new clinic MOA staff in shared duties.
• Help cover the duties of other clinic MOAs during their absences.

Required Education:

• Post-secondary diploma or certificate in Medical Office Administration.

Required Certification:

• Current Cardiopulmonary Resuscitation (CPR) / First Aid Certification / Basic Cardiac Life Support (BCLS).

Required Experience, Knowledge & Skills:

• New graduates welcome.
• Knowledge of medical terminology and medical records management.
• A professional and courteous disposition.
• Must possess a strong work ethic, be self-motivated with the ability to work independently with minimal supervision.
• Ability to multi-task in a fast-paced environment and manage time efficiently to prioritize changing priorities.
• Meticulous attention to detail and records maintenance skills.
• Excellent written and oral communication skills with the ability to empathize with patients.
• Excellent customer service skills, providing high quality care to clients from the moment they walk in to the clinic until the moment they leave.
• A genuine interest in the well-being of patients.
• Team player attitude and the ability to work effectively in a team setting, contributing to a positive and collaborative work environment.

Asset Qualifications:

• Sales experience in a related customer service field (health and wellness, spa, medical, fitness, retail) (preferred).
• Medical terminology experience (preferred).

Background Check:

A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Job Type: Full-time

Salary: $20.00-$22.00 per hour