Footprints Security is a 100% locally owned and operated security and guest services provider, proudly serving Vancouver Island since 1980. Footprints Security's is seeking an experienced, detail-oriented Security Supervisor to join our Courtenay and Campbell river BC Team .
Footprints Security is an equal opportunity employer and promotes an inclusive environment. We celebrate diversity and welcome applications from candidates of all backgrounds.
Security Experience Required
Are you looking to work in the security industry with a dedicated, Vancouver Island owned and operated team? Footprints Security is unique. We only serve Vancouver Island communities (plus Powell River) and pride ourselves on being a family-run business that serves the communities in which we live.
What do we offer?
Wage Negotiable on experience
- Healthy work-life balance
- Flexible schedules
- Extended health and dental plan
- Employees recognition programs and events
- Opportunities for advancement
- Local and engaged management.
- Industry training
- A commitment to helping our employees succeed.
General Duties and Responsibilities
- Reporting to the VP of Operations
- Oversee and be accountable for the effectiveness of all Security Guard and Mobile Divisions, ensuring excellence in client service in every interaction with staff and clients.
- Mobile patrol and static security knowledge a must
- Works Closely with North Island Scheduler and Vancouver Island Recruiter
- Plan and execute effective route management for mobile patrol services
- Establish and maintain strong relationships your team
- Support Mobile Patrol and Security Guards in-field training and mentoring
- Establish and maintain strong client relationships
- Participate in business development activities
- Enact progressive discipline where necessary
- Maintain company standards in all aspects of the local Branch
- Provide proactive client care, ensuring any issues are resolved in a timely manner
- Monitor all operational and incident reports and take appropriate action
- Ensure that all regional personnel understand site orders and are fulfilling client obligations.
- Implement and utilize new technologies across the regional fleet / patrol divisions
- Ensure safety guidelines are followed, investigate safety issues with priority
- Proactively manage team members with a focus on employee engagement, satisfaction, and retention, manage performance of direct reports.
- Work effectively with other departments, demonstrating strong administrative skills.
- Maintains a solid understanding of employment standards and pay practices, policies, and procedures.
- Manage and maintain control over company-owned property, such as uniforms, equipment, and vehicles.
Core Skills, Knowledge & Competencies
- Mobile experience preferred
- Valid BC Security Worker's Licence or willingness to attain one
- Valid Class 5 Drivers License
- Eagerness and ability to learn quickly
- Ability to work with precision and accuracy while demonstrating attention to detail
- Minimum of 3-5 years experience as a manager in an operational environment; supervisory or management experience in the security industry an asset.
- Possess sound judgement and decision-making skills, with a ‘hands on' approach to problem solving; strong conflict resolution skills required.
- Remains calm under pressure and takes control of incidents
- Must have strong leadership, social interaction, and organizational skills; proven ability to build and maintain strong working relationships
- Possess strong knowledge of security procedures, scheduling, and managing people within a security service environment
- Must work well under strict timelines and possess the ability to manage multiple simultaneous priorities
- Fluent in English
- Strong Communication skills
- Competency/Knowledge of MS Office suite especially MS Word and Excel.
We thank all applicants for their interest however only those selected for an interview will be contacted.