Reporting to the supervisor, YW crisis shelter the overnight Shift Lead - Women's Support Partner will ensure effective teamwork, high standards of work quality, service delivery excellence and actively contribute to a high performing overnight shift team. This role also delivers short-term support in partnership with women residing in our domestic violence crisis shelter. The Women's Support Partner is a highly engaged, energetic, and motivated individual who recognizes the intersectional ways women's experiences can impact their stay in shelter and works through an anti-oppressive, trauma-informed, and culturally sensitive lens. The Women's Support Partner works collaboratively with the shelter team to ensure a strong, innovative support system is in place for women and children impacted by domestic violence through provision of information, education, resources, referrals, and advocacy to support inclusion, empowerment and the development of assets needed to thrive in a safe and equitable community.

The schedule for this position is Tuesday- Saturday 11:00 pm- 7:30 am (1.0 FTE) 40 hours/week. This position is not eligible for a hybrid work arrangement and is located at our YW Crisis Shelter location.

WHAT WE OFFER:

• Truly rewarding work; contribute to lasting, positive change for individuals and our community
• Flexible schedules and a hybrid work arrangement where possible to help our employees manage work and life
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan
• Onsite fitness and childcare facilities
• Participate in ongoing opportunities for professional development

WHAT YOU'LL DO:

• Provides direction and feedback to overnight shift staff in consultation and collaboration with supervisor and brings any concerns to the attention of the supervisor in a timely manner.
• Coordinate and delegate tasks as appropriate to team members on overnight shifts.
• Chairs overnight shift change meetings, ensures all pertinent information is shared and that the overnight shift is prepared.
• Coordinates communication across overnight staff roster and ensures overnight staff group has all information they need to work effectively.
• Provides full case management services to women who access the crisis shelter including assessing and determining client's needs and strengths using a client-centered, trauma-informed, intersectional feminist approach.
• Proficient in providing full range of service delivery processes including crisis intervention, engagement, intake, assessment, planning and exit.
• Completes risk assessment and safety plans with all women on caseload, including ongoing risk management and safety planning at exit.
• Work in partnership with women to empower them to build assets meant to restore self-esteem, build independence, communication skills and to take steps towards increased safety and well-being.
• Answers calls on 24/7/365 shared intake line to provide support and documents all calls following program procedures.
• Adheres to the record-keeping and documentation expectations of the program in an orderly and timely manner with a keen eye to detail.
• Ensures case notes are completed for all participant interactions, and are written in a non-judgmental, objective manner.
• Proactively completes core trainings as per program and organizational requirements.
• Sets quarterly program workplan goals in consultation with supervisor.
• Takes a proactive role in identifying their own learning and development needs through reflective practice and seeking out regular feedback.
• Establishes and maintains positive working relationships and contributes to a culture of learning, equity, diversity, inclusion and psychologically safety.
• Maintains high standards of ethical work and demonstrates good judgment, respect, and professionalism in all interactions with employees, students, volunteers, and other stakeholders.
• Integrate diversity, equity, and inclusion principles into one's role, work, and engagement with others, as aligned with YW Calgary's values and Practice Framework.
• Share individual accountability to create and maintain inclusive and safe spaces and practices (physically and psychologically) that are open, transparent, and encourage accountability, advocacy, and mentorship.
• Understand and remain current with YW Calgary Health, Safety and Wellness policies, practices and protocols and ensure work is performed in alignment with YW's culture.
• Share individual accountability to create and maintain an inclusive environment the fosters a physical and psychologically safe workplace. Actively participate in the implementation of the National Standard for Psychological Health & Safety and integrate into all work practices and interactions with colleagues.

WHAT YOU'LL BRING:

• Bachelor's in social work or equivalent in the Human Services field. A combination of education and experience in other areas will be considered.
• Certification in First Aid/CPR, Mental Health First Aid, Applied Suicide Intervention Skills Training, Non-violent Crisis Intervention Training, Alberta Brain Story and/or Gender-based Violence are considered an asset.
• Certification and/or knowledge in anti-oppressive, trauma-informed, and inclusive practices.
• Experience working with women facing oppression, violence, mental health, and various other intersecting barriers, particularly in a crisis setting, is considered a strong asset.
• Demonstrated experience in systems navigation, case management, community development and partnership development, specifically in the areas of domestic violence are an asset.
• Experience working with a diverse clientele, including multi-cultural, newcomers to Canada and other equity-seeking groups is an asset.
• The ability to speak other languages would be an asset.
• Proficiency in using MS Office suite and other computer-based systems is required.
• Knowledge of family law and the impacts of domestic violence on individuals is an asset.
• You have a well-developed understanding of and commitment to anti-oppressive work, trauma-informed care, and intersectionality.
• You possess the capacity to be aware of and control your own emotions, moderate your behaviors and be flexible in your responses.
• You handle interpersonal relationships judiciously
• You regularly take initiative, use good judgment, show strong decision-making and problem-solving skills.
• You have experience and skills in conflict management and an aptitude towards managing crisis.
• You are an effective communicator, both verbally and in writing, and you don't shy away from the difficult conversations.
• You openly question actions that are inconsistent with our ethics, code of conduct, mission and values and you treat everyone with fairness and respect.

If you want to change lives, we want to hear from you.Deadline: May 3, 2024Apply today by submitting your resume, cover letter, and salary expectations.Check out our website for more information about YW Calgary: www.ywcalgary.ca

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.