Manager, Programs & Operations

Full time, Permanent

Calgary, AB or Edmonton, AB

Reports to: Executive Director, Alberta and the Northwest Territories

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Manager, Programs & Operations who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Recruit, train, and engage a team of staff who will deliver programs across AB/NWT.
• Working with the Provincial Director, lead the team in developing new programs and set program targets based on national strategies, funding criteria and agreement.
• Help make CNIB the organization of choice for volunteers – promoting our commitment to volunteer engagement at every opportunity and developing the active volunteer base needed to support local operations.
• Develop and foster an inclusive, empowered culture where every team member – staff and volunteer – feels their contributions towards our mission are equally valued and respected.
• Lead by example in bringing our values to life – working with passion, determination, ambition and a positive spirit to change people's lives, and society itself.
• Ensure understanding of, and compliance with, all CNIB's policies and procedures.
• Working within national service delivery standards and program curricula, you will plan, implement and grow programs in AB/NWT and nationally.
• Constantly seek opportunities to improve service delivery metrics and participant outcomes, leveraging available evaluation data for your region.

• Champion CNIB's high standards of client and customer service, ensuring they are upheld within your program area.
• Build strong, positive relationships with program participants, and seek insight into their unique needs, goals and lived experiences.
• Develop and steward strong and effective partnerships with community organizations that are aligned to and/or can help further our mission, including other service delivery organizations, funding agencies, etc.
• Work closely with CNIB's Philanthropy team to maximize donor investment in the programs– providing information and support for various types of appeals and impact reports and liaising directly with prospective and existing donors to secure, retain and upgrade their philanthropic and/or volunteer support.

Requirements

Who you are:Education and Certifications

• Post-secondary degree or diploma in a related field.

Experience and Qualifications

• Minimum 1 year of experience in program development and delivery within a charity/not-for-profit organization.
• Minimum 2 years of supervisory experience.
• Knowledge of adaptive technology an asset.
• Knowledge and experience working in a not-for-profit or charity.
• Progressive leadership skills with managing employees.
• A track record of successful people management encompassing leading, managing and motivating teams of staff and volunteers.
• Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver clear communications to a dispersed audience.
• Working knowledge of national volunteer organizations with a branch, region.
• Effectively demonstrates understanding and championing of diversity and accessibility issues.
• Experience in developing service delivery models.
• Experience in delivering training workshops and devising and delivering presentations.
• Good relationship/team builder and networking skills with a variety of stakeholders
• Excellent analytical, problem definition and problem-solving skills.
• Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.
• Professional attitude, results oriented, strategic and flexible.
• Proficient in MS Word, Excel, Outlook and PowerPoint.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days.
• Group insurance benefits include dental, health and vision care.
• Employer-sponsored pension plan.
• Years of service awards and year-round rewards as part of our employee recognition program.
• Enticing internal employee referral program.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

Closing date: Monday, May 13, 2024.

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.