Position - SAP CRM Techno-Functional Consultant

Location - Toronto, ON

Full Time Role

Skills and Responsibilities: Domain / Technical Has worked as SAP CRM Techno Functional Consultant at least in 2 projects involving Gas and Electricity. Must have working knowledge in Utilities scenarios (B2B and B2C both) in deregulated markets. Very good understanding of Utilities specific data model in CRM and ISU. Must have working knowledge about market communication (IDE/IDEX) integration configurations in SAP CRM. Must have working knowledge about Utilities Contract Management: Process framework configurations for different business process (Move out, Reversal of Move In / Out, Change in Contract, Product Change etc). Must have working knowledge about Interaction center processes for Utilities: Meter reading, Budget billing plan, Promise-to-pay, Instalment plan etc. Web-UI: Configuring UI Business role, navigation bar customizing, UI configuration tool. Hands on experience on BSP component and BOL Genil. Experience in CRM Services module and good HANA ABAP. Hand on experience in CRM Web UI development. Must have working knowledge of the base configurations for: Business partner, Business agreement, Business transaction, Pricing, Product etc. Must have working knowledge of integration between CRM and ISU: BMD and TMD replication, Contract Replication with customer-specific fields, IS-U MDT (Master Data Template) design for CRM data replication, checking/debugging of BADIs for Contract Replication Ability to check queues in SMQ1, SMQ2 and issue resolution if the number is too high or failed, BDOC check in SMW01 and error analysis and resolution, ECRMREPL check, EPRODCUST, R3AR2/3/4, R3AS, R3AM1, SMQR, SMQS, Organizational unit. Analysis of the failed action in SPPFP along with schedule and start conditions. Must be able to implement the designed functional solution using the industry specific standard best practices and customized business logic whenever necessary. Ability to identify root cause of system issues in live SAP CRM applications