It's our time to scale. It's your time to be part of something big.
Tulip's mission is bold. We're a team of experts who have worked with and for retailers over the past 20 years. We are driven to disrupt an entire industry and enable one of the world's largest job markets.
Tulip has built a retail mobile software platform that empowers leading retailers such as Mulberry, Chanel, Saks Fifth Avenue, Kate Spade, Coach, and Michael Kors to give mobile devices to their store associates so they can elevate service, sell more and provide a personalized experience.
Tulip is a place you come to make an impact, working with like-minded people to build something meaningful using the best technology. We are growing, and while lean is great, we need more people, energy, innovation and talent.
Reporting to the Chief Financial Officer, the Senior Contracts Manager manages all customer and vendor contracts with the goal of balancing legal protections and contractual pragmatism. The ideal candidate will have honed their instincts on this need for balance with a legal background or experience in contract management of customer and vendor contracts involving SaaS, support, and professional services.
What you'll do:
- Own the contracting process, including drafting, modification, and execution of new and renewal contracts, supported by discussions and influence across the Company with the relevant stakeholders.
- Prepare and review all contract documentation, including non-disclosure agreements, master agreements, statements of work, renewals, amendments, etc.
- Provide redlined recommendations on all contracts and negotiate directly with customers' legal counsel or purchasing staff until consensus has been reached.
- As needed, provide guidance on contract matters to sales representatives, project managers or other operational staff, including training to new employees in contracting practices and procedures.
- Develop and implement policies and procedures for contract management and administration.
- Support the Finance team to ensure adherence to broader finance and risk requirements such as revenue recognition, pricing and discounting policies.
- Work closely with Product and Marketing teams to ensure company products and services are offered with appropriate, competitive terms and conditions.
- Support Risk Management and Finance teams to coordinate contractual insurance requirements.
- Ensure timely communication of contract details with management and stakeholders to provide contract visibility, awareness and interpretation to support implementations.
- Reconcile discrepancies related to contract invoices with Accounts Receivable.
- Collaborate and coordinate with outside legal counsel when required.
- Maintain complete and accurate contract files.
- Update contract templates and generation of exhibits.
- Various administrative and operational responsibilities as required.
What you bring:
- Minimum of 7+ years' experience as counsel and/or contract management, preferably in the technology industry.
- University or college degree in a related field
- Experience negotiating software, cloud, SaaS, support, and professional services.
- Excellent verbal and written communication skills, a strong attention to detail and possess excellent interpersonal skills to interact with employees at all levels.
- Experience drafting and negotiating key contractual provisions including confidentiality, data protection/privacy and security, intellectual property, warranty, indemnity, limitations of liability, termination, service levels specifically in software licensing, SaaS and cloud agreements.
- Ability to adhere to internal processes and work independently in a very fast-paced environment and provide organized execution of tasks under time constraints.
- Must be able to manage a diverse workload in changing environments.
Tulip has perks, career progress, and an intimate culture. We have:
- Embraced remote culture! Work remotely, permanently, and full-time.
- Ability for employees in many roles to choose to work a 4½ or 4-day week.
- A “workcation” benefit that'll let you work reduced hours in order to extend your vacations
- An excellent healthcare plan with no wait time, paid parental leave, and corporate gym rates.
- A culture of openness and idea generation. We have weekly all-hands and quarterly town halls. We pride ourselves on our transparency and keeping it real. From the most senior to the newest team member, we give you access to decision makers and career-building work.
- The opportunity to grow and apply new skills be it hands-on or leadership. We prioritize diversity, inclusion, and building a community. We're a little weird but in a good way.
Why we are awesome.
Tulip is hungry and humble. When you join Tulip, you'll be part of a strong, thriving, diverse group of people who come from different disciplines, countries, and experiences. We do what we love and it shows in our unrelenting pursuit of affecting real change. We believe in investing in our people, building positive relationships with our customers, and treating our work like our craft.
Tulip is at the cutting edge of technology. We work with big-name retailers. It's a chance to step up to solving complex technical problems and develop a deeper understanding of the retail world while being part of a niche startup style company. We don't fear failure; we embrace challenges. We're excited about taking the lesser known paths, using the open source tools and keeping up with the pace of evolving tech solutions. It's fun, it's fast, and it's future-focused.
Tulip gives back. Inspired, passionate, and committed people helped make us the successful company we are today. We challenge norms and put people before profits. We believe we can build a great company that changes the technical space while simultaneously giving back to society and the community.
Join us.
Feel like you can't tick all the boxes? If you have some of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply.
Tulip Retail is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of Tulip Retail.
Tulip Retail welcomes and encourages applications from people with disabilities. Accommodations are available by request for candidates taking part in all aspects of the selection process.
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