About Snaplii
Snaplii is a leading Digital Wallet platform that has redefined the way Users and Merchants engage for more efficient communication. Our platform offers value-added features, including secure credit card payments, a curated list of favourite merchants, cash-back card options, data-driven marketing solutions, and a thriving gift card business. These offerings allow us to deliver the best in-store and online shopping experience to Users and empower Merchants with a higher level of brand loyalty. As we expand our operations and introduce new functionalities, Snaplii aims to become the go-to digital wallet for people across North America.
About the Role
We're seeking an enthusiastic, dynamic, and detail-oriented Customer Service Associate to bolster our team as we scale. Your primary responsibility will be ensuring the satisfaction of Snaplii's customers with the products and services they receive. This pivotal role involves fostering and maintaining robust customer relationships and aiding customers in achieving their desired outcomes.
What you will do:
- Being the first point of contact for customers and handle all customer inquiries
- Building relationships with customers and ensuring they are satisfied with the company's products and services
- Assisting customers with any issues or problems they have
- Providing customer support via phone, email, and live chat
- Answering customer questions and providing information about the company's products and services
- Making recommendations to customers about the company's products and services
- Recording customer feedback and suggestion
Who you are:
- Customer services experience with solid phone contact handling skills and active listening skills
- You are customer-obsessed, naturally curious, and undaunted by complex problems
- A good communicator, collaborator and team member who looks to fill in gaps and make a difference
- Customer orientation and ability to adapt/respond to different types of characters
- Hunger to learn technology and productivity tools
- Confidence to ask questions contributes ideas and invites continual feedback
- Exceptional time management and multitasking capability. You thrive in an environment of uncertainty and change.
- Ability to understand and communicate technical requirements and their impact on the business