Canada Worker Trades is seeking experienced General Managers for a well-establish corporation leader in the Auto Collision Repair industry. The hiring locations are in Toronto, Etobicoke and Kitchener.TASKS AND RESPONSIBILITIES:

• Lead and account for all aspects of the Collision Centre operation
• Provides positive energy when greeting customers in person and on the phone
• Prepare and manage the annual and monthly operating budget of the Collision Centre
• Forecast, target and track monthly sales, profit and expense objectives
• Manage dealership relations that include both the CSDR and the Dealership Management, (via monthly visits)
• Deliver formal annual performance reviews and informal monthly performance reviews as per Assured guidelines
• Monitor and maintain all A/P and A/R relating to the Collision Centre
• Implement all systems, scheduling and procedures in the Collision Centre
• Sustain high profitability in all areas and control departmental expenses
• Achieve Net Promoter Score (NPS) targets
• Schedule monthly coaching sessions with your direct reports
• Evaluate and coach team members through performance management reviews
• Maintain a clean and organized repair facility at all times
• Monitor all maintenance required for all shop equipment include the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to Assured's dress code
• Open and Close the facility as per Assured procedures
• Conduct or co-ordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure the labour mix is within the Assured standards
• Ensure the Management Information System (MIS) data is accurate and timely
• Manage Store capacity when load levelling is required
• Lead and manage all repair facility personnel (incl. CSDR)
• Supervise all Insurance accounts and ensure all guidelines and procedures are enforced and computer programs utilized (Progi/APU/ARMS)
• Ensure the vehicle scheduling process is managed to ensure overall Store Performance
• Ensure all staff are accountable to maintain repair quality as per Assured guidelines
• Communicate and implement any requests from either the Senior Leadership Team or Central Services to
• appropriate repair facility staff, within the allotted time frame
• Store CSI performance review and follow up within 24 hours.
• Address and resolve all customer concerns in a timely manner without compromising the client experience
• Process and approve all bi-weekly payroll and submit to Central Service
• Responsible for all accurate costing and closing of each Repair Order prior to submitting to ACC.
• Ensure all Insurance programs, guidelines and procedures are adhered to
• Ensure all total losses are processed as per Insurance guidelines
• Facilitate monthly Health & Safety and staff meeting
• Provide team support as required
• Attend training, information sessions and workshops recommended by the Senior Leadership Team
• All communication correspondence will be addressed and responded to within 24hrs
• Attend Monthly Managers Meeting scheduled by Senior Leadership
• Adhere to Assured's Policies and Procedures, according to established business practices
• Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
• Uphold Assured's Core Values : Honesty, Integrity & Respect
• Consistently demonstrates actions and behaviors supporting our "10 Promise"

CANDIDATE REQUIREENTS:

• 5+ years experience in collision repair with at least 2 years in a management role
• Strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously
• Strong leadership and communication skills, with the ability to motivate and develop a team
• Excellent customer service and problem-solving skills
• Knowledge of auto insurance processes and procedures
• Proficiency in using Mitchell and Audatex softwares for estimating, invoicing, and other related tasks
• Valid driver's license and clean driving record