We are currently seeking a Bilingual Consumer Relations Representative to represent a major Canadian Brand partner. At OneTouch Direct (OTD), we do things differently. We provide a positive culture-focused environment where we appreciate and recognize our employees. Work from the comfort of your home on highly desired schedules within operational hours of 8:30am to 8:00pm Monday to Friday.

What you will do:

• Respond to inbound consumer inquiries via phone/email
• Present accurate and beneficial resolution with the tools provided
• Document details of all calls/emails through in-house systems
• Provide a high-level of consumer care.
• Multi task using systems, programs, and screens simultaneously.

Requirements

• Must be fluent in English and French Canadian.
• Must live within a 1 hour radius of St. Catharines, ON
• Retail or customer service/call center experience an asset
• Strong computer and typing skills
• Excellent oral and written communication skills
• Professional telephone etiquette
• The ability to work effectively in a work-at-home setting
• Must be able to Multi task
• Respect and maintain customer and client confidentiality

REQUIRED EQUIPMENT:

• Desktop or laptop computer (with monitor) with Windows 10 (NO Surface, Chromebook, Mac, MacBook, or iPad)
• Reliable Internet speeds and broadband connection (ethernet cord needed)
• A corded USB headset with noise-canceling microphone
• A camera (either embedded in PC or external plugged in via USB) for video conference purposes
• Power supply with surge protector
• Office furnishings necessary to perform remotely

Benefits

• Full time. 40 hours per week, Monday to Friday schedule.
• Great earning opportunities. Hourly base salary + language premium + supplemental benefits!
• Benefits. Heath Care Plan plus Extensive paid Training!
• Culture: Diverse, welcoming culture
• Referrals: Refer a friend and earn up to $2,000 per person!
• Great Starting Pay. Make $21.05 / hour from the comfort of your home!