Summary

The Product Assembler assembles products for customers and display purposes according to manufacturer's specifications, as required. Items to be assembled include gas grills, bicycles and exercise equipment, ready to assemble (RTA) furniture, lawn mowers, patio furniture, snow blowers, trailers, etc.

Part-time role. Ideal candidate would be availble on-call.

Responsibilities and Tasks

Customer Service

· Provides excellent customer service to all customers entering the store.

· Smiles, makes eye contact with and greets customers.

· Answers questions and provides friendly advice and services to customers.

· Suggests value-added and related products to customers to ensure they go home with what they need.

· Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire”).

· Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

· Learns about new products on a regular basis.

Operations

· Assembles products as required.

· Resolves assembly problems to meet specifications, where applicable.

· Ensures all labour and parts claims are processed immediately.

· Orders missing or broken parts as required, in accordance with store guidelines.

· Ensures quality assurance by inspecting assembled products and ensuring they are built according to specifications and standards.

· Reports any defective products to supervisor.

· Performs product repairs, as required.

· Uses proper tools and equipment for the job at hand and is responsible for the care and maintenance of all assembly tools.

· Maintains a safe and clean working environment.

· Engages in learning activities and listens to feedback to improve their own abilities.

· Complies with company, store and department policies.

· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

· Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.

· Completes other tasks, as required.

Requirements

· Finger dexterity and figure aptitude.

· Proficient in using various hand tools (e.g., power screwdrivers, impact wrench and ratchets).

· Experience in a product assembler role and/or with Canadian Tire store is considered an asset.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies :

· Strong orientation towards customer service excellence.

· Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.

· Strong belief in the Canadian Tire Values of honesty, integrity and respect.

· Effective reading and oral communication skills.

· Ability to follow detailed instructions and to demonstrate responsibility for outcomes.

· Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.

· Ability to adapt and cope with challenging and changing situations.

Positive attitude, punctuality and solid work ethic.

Potential Career Opportunities

· Next levels: Sales Associate, Cashier and Department Manager.

· Other retail and customer service opportunities in a large network of more than 485 Canadian Tire stores across the country.

· Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services.

Physical Demands and Working Conditions

In compliance with the store's Health and Safety Policies and Procedures:

· Standing/walking for 8 hours.

· Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.

· Lifting and turning repeatedly throughout the shift.

· Lifting above the shoulder, from floor to shoulder and floor to waist.

· Walking and carrying things at the same time and pushing/pulling, as required.